Logistics Technician

• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
• Co-ordinate with suppliers to initiate warranty claim and process failed vendor hardware devices.  This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
• Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
• Maintain a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Maintain and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
• Ensure detailed physical inventory tracking and staging.
• Help to reconcile and report inventory discrepancies.
• Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
• Notify management about ordering stock shortages. Escalates any issues to management.
• Comply with security and data management policies.
• Embody our culture and values.

• High School Diploma, TAFE AND 1+ year(s) industry work experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field.
• OR equivalent industry work experience.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements. This includes verification of a current Australian Passport
• NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

• 2+ year(s) industry work experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
• OR equivalent industry work experience.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.