Contact Centre Agent

Our goal is to help businesses connect with their customers seamlessly, no matter the time or place. We are a top tier answering service provider, providing virtual reception solutions that meet the specific needs of each client, whether that is a small business or a large corporation. 

We are committed to providing exceptional service and continuously improving our offerings to meet the changing needs of the market. 

About the role:

Full time, permanent position commencing ASAP.

You will be responsible for managing a wide range of inbound calls. This role offers tremendous variety from simple messaging requests to scheduling bookings and managing more complex problems. Working across multiple systems, you will support our customers by acting as their frontline team.

We will provide a comprehensive and tailored training program to set you up for success.

No experience necessary (just a willingness to learn).

When, where and how:

We operate over 7 days with rosters provided 2 weeks in advance for a 2-week block. You will work 38 hours per week with rosters between 6am and 9pm (penalty rates apply). Located in Milton in a location that is close to all public transport options and after a short period of time, you will also have an opportunity to work from home.

What is on offer:

• Permanent full-time roles accruing personal and annual leave.

• Above Award rates paid - $56,000 + Penalties + Super

• A stable work environment with a strong commitment to employee experience.

• Dynamic culture.

• Ability to submit Unavailability and Shift Swaps to manage your personal time off.

• Opportunity to win paid time-off with Daily and Monthly Competitions.

• Monthly broadband allowance.

• Soft-drinks Fridge.

• Paid Birthday leave.

• Monthly Paid Wellbeing Break.

• Work from home up to 60% of the time, once fully trained for employees that have the right equipment and internet.

What you bring to the role:

• First and foremost, you have an exceptional customer focus with a commitment to quality interactions on every call.

• You thrive in a fast paced, dynamic environment with a great aptitude for learning.

• Reliable and resilient, you bring your best to work every day.

• You have strong keyboard and systems skills.

• Always willing to learn, you are a great team player and recognise improvement opportunities.

• You have the flexibility to work a rotating roster across 7 days between 6am and 9pm. 

Please note: The successful applicant may be required to complete a Police Check

You must have the right to live and work in Australia.