Customer Service Officer

Part Time Position Available – 3 days per week

Kempsey/Nowra/Wollongong

Benefits: 

• Be a part of an innovative health and care service  
• Work in a supportive and friendly environment with a culture that is aligned to Community Gateways core values of integrity, compassion, adaptability, respect and teamwork. 
• Enjoy a rewarding career, making a difference in the lives of others 
• Salary packaging of up to $18,550 tax free. 
• Participate in the Annual Bonus Scheme 
• Enjoy work life balance

About the role 

The Customer Service Officer acts as the first point of contact for our clients. This role provides high quality professional telephone support though accurate and timely customer service to our clients, staff and external stakeholders. 

Key Responsibilities: 

• Provide high quality professional telephone customer service to our clients, staff and external key stakeholders. 
• Provide welcoming reception support. 
• Ensure reception and phones are covered at all times by working collaboratively with other administration staff. 
• Provide accurate and timely administrative support to the organisation  
• Provide basic rostering support 
• Work collaboratively and build strong and productive working relationships with all stakeholders both internal and external to the organisation. 
• Provide periodic client reviews and undertake onboarding process for clients. 

About you 

Essential:  

• Demonstrated alignment to Community Gateways core values of: Integrity Compassion Adaptability Respect Teamwork 
• Proven administrative skills, including proficiency in using a range of software applications, including Microsoft Word, Excel, and databases. 
• Well-developed written and verbal communication skills with a focus on providing strong customer service. 
• Excellent organisation and time management with the ability to establish priorities and manage workloads. 
• Demonstrated ability to perform duties responsibly under limited supervision to ensure the achievement of team goals. 
• Able to think critically to resolve problems and implement solutions within your scope of work. 
• Ability to work flexible hours, dependent on work requirements and fulfil out-of- hours on-call duties 
• Demonstrated understanding of and commitment to work, health and safety requirements.  

The successful applicant will need (or be willing to obtain): 

• Current Driver’s License 
• Working with Children Check 
• NDIS Screening Check 

About us: 

Community Gateway is not-for-profit provider of aged care and disability services in the Illawarra, Shoalhaven and Mid North Coast regions of NSW. 

We have been operating for more than 35 years and have a close connection to the communities in which we work. 

Our services include case/care management, in home care and supports, respite, cleaning, transport services, social programs, life skills development, clinical care and allied health therapies. 

Our team of dedicated employees genuinely care and take the time to get to know our clients and what is important to them, enabling us to form meaningful connections, based on a solid foundation of trust. 

As a registered NDIS provider, we provide high quality, flexible supports, assisting clients to build on their capabilities and reach their goals. 

We also place great importance on providing services that promote healthy ageing and independence, and improve physical, social, emotional and spiritual wellbeing. 

Apply now: 

Community Gateway is committed to creating an inclusive and safe environment, where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. We are proud to be an equal opportunity employer and welcome applicants who identify as Aboriginal or Torres Strait Islander, with diverse gender identities and sexualities, have a disability, and/or form a culturally and linguistically diverse (CALD) background to apply. 

Please apply via the Seek link with your resume and a cover letter.

We will be shortlisting as applications are received, please don’t hesitate to apply now. 

• For any enquiries about the position, please contact hr@communitygateway.net.au n using computer systems and software, including Microsoft Office Suite.