Tenancy Support Worker

About the role

We are excited to announce that we have a full-time opening as a Tenancy Support Worker in our Property, Housing, and Assets team. Our Housing team manages 325 properties; many are head leased from the Department of Housing and Works. Our Community Housing incorporates the Independent Living Program (ILP), which accommodates 221 tenants who are diagnosed with a mental health condition. Additionally, our Housing team partners with internal and external specialist providers in the provision of wrap around services that supports sustainable housing options for people with a range of complex needs.

Reporting to the Team Leader Tenancy Management, the Tenancy Support Worker provides property and tenancy support for clients with complex needs, through a supportive landlord model.

Key responsibilities

• Providing tenancy management services to tenants including property inspections, assisting with the reporting of repairs and maintenance issues and responding to tenant and community complaints

• Supporting case management plans for tenants needing additional support to sustain their tenancy, in liaison with our ILP support team, and/or our tenants formal and informal supports

• Developing and maintaining effective relationships with support agencies regarding the support needs of new and existing tenants to promote healthy and sustainable housing

• Liaising and collaborating with stakeholders such as North Metro Mental Health Service, Department of Housing and Works, Consumer Affairs and client advocates

• Coordinating a portfolio of properties

About you

• Committed and empathic to the needs of people with complex needs

• Team focused and excellent at developing and maintaining good working relationships

• Ability to effectively engage with clients with complex and inter-related needs, particularly those with a diagnosed mental health condition

• Excellent skills in assessment, referral, negotiation and advocacy

• Sound awareness and demonstration of conflict resolution skills

• Skills in time management and navigating competing priorities concurrently

• Knowledge of the Residential Tenancies Act 1987

Benefits

• Salary Packaging $15,900 + $2,650 meal and entertainment card

• 5 weeks annual leave

• Health and wellbeing benefit

• Flexible working arrangements by negotiation

• Volunteer and study leave

• Private health discounts

Apply Now

We're bold and respectful, compassionate and imaginative. And we'll support you to belong and thrive.

We value social and cultural diversity, and we're committed to a safe workplace. We strongly encourage applications from First Peoples, people who have lived experience, people with a disability, people from diverse cultural and linguistic backgrounds and mature age workers.

Uniting is committed to providing a nurturing environment where all children feel safe, valued and heard.

• Please apply through SEEK, providing a cover letter and a current resume.

• If you have any questions about the role, please contact Emma.Hammond@unitingwa.org.au