Purpose
As a Night Auditor/ Cleaner, you will be the go-to person of the property when everyone else is asleep! You will step into the role of a financial detective, making sure all the puzzle pieces fit perfectly in preparation for the next day’s trading. Whether it is a late-night guest inquiry, a minor maintenance issue or spill, you are there to provide assistance and maintain the hotel's reputation for exceptional service.
Primary Responsibilities
Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
Assist guests with all enquiries and provide accurate information to guests about the property facilities and features
Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
Embrace the cleaning challenge, sprucing up both indoor and outdoor public areas, restocking linen, housekeeping and maintenance trolleys to meet our high cleanliness and presentation standards
Expertly handle specialised equipment and chemicals with safety in mind
Embrace the distinctive night shifts at our hotel, spanning from 11pm to 7am
Be the eyes and ears for our maintenance and guest services teams, reporting any issues promptly, from maintenance problems, to damaged equipment and missing items
Skills and Experience
You will be an independent worker who can take initiative and excel without constant supervision
Your communication style is warm and welcoming, making both guests and team members feel at ease
Prior experience in Night Audit and Accounts and technical know-how to efficiently handle the nightly audit of all hotel transactions is highly beneficial
Adaptability and physical fitness to work in both internal and external environments, including staircases and uncovered areas
Quick-thinking problem solver, putting the guest's needs at the forefront, and taking pride in crafting and delivering memorable guest experiences
Reliable transportation and availability to work a variety of shifts including weekends and public holidays ensures you are part of our dependable team
