Claims Specialist

Claims Specialist

Permanent Part-Time | Brisbane | Hybrid Working | Commencing Monday 12 October

Ready to Accelerate Your Career?  Drive career success with Suncorp!

At Suncorp, we invest in our people and provide genuine opportunities to build a rewarding long-term career. Through structured training, ongoing coaching, and development programmes, you'll be supported to grow your skills, expand your capabilities, and achieve your career goals.

Are you a customer service specialist with a passion for making a difference? Suncorp is on the lookout for exceptional individuals, who want to help our customers who have experienced loss or damage to their home & contents. 

As a Claim Specialist at Suncorp, when disaster strikes, we are there for our customers and the community, and you will play a crucial role in assisting customers in some of their most challenging times. Here's an overview of what the role entails and what you can expect:

• Job Title: Claim Specialist
• Location: Brisbane
• Work Arrangement: Hybrid 
• Shift Patterns: Part-time 
• Training: 6 weeks of full-time paid training before transitioning to the regular shift pattern
• Training Format: Hybrid  
• Training Leave Restrictions: No leave can be accommodated during the training period

What you’ll be doing

• Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
• Be the first point of contact for customers who have experienced loss or damage to their home and/or contents
• Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers
• Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & contents claim finalisation. 
• Ensure our customers receive the right support at the right time and reinforce Suncorp’s commitment to ‘building futures and protecting what matters’
• Demonstrate empathy, actively listen, build trust, and ask meaningful questions to exceed customer expectations and achieve positive outcomes.

• Foster a positive performance culture by actively contributing to team scorecard results, achieving performance expectations, and supporting excellence across people, customers, risk, and business outcomes.

   

What we’re looking for

• Genuine passion for delivering exceptional customer service and creating positive customer experiences that reflect our purpose of Excellence in Every Interaction.
• Demonstrated experience in a customer-facing role, with the ability to build trust, show empathy, and achieve customer-focused outcomes.
• Strong computer literacy, with the ability to confidently navigate multiple systems and adapt to new technologies.
• Excellent verbal communication skills, including active listening, rapport building, and the ability to explain complex information clearly and effectively.
• High levels of resilience, adaptability, and emotional intelligence to manage a variety of customer situations with professionalism and care.
• Commitment to continuous learning, embracing coaching and feedback to develop skills, enhance performance, and support career growth.
• Collaborative team player who contributes positively to team culture, supports colleagues, and works towards shared goals and performance outcomes.
• Strong focus on accountability, quality, and delivering outcomes that balance customer needs, risk requirements, and business objectives.

Shift Options

Option 1: Sat, Mon, Fri – 22.5 hours per week – start window 6am-8am 

Option 2: Sat, Thurs, Fri – 22.5 hours per week – start window 6am-8am 

Option 3: Mon, Thurs, Fri – 22.5 hours per week – start window 8am-10am

 *‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact anais.diaz-vazmas@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.