Customer Service & Spare Parts Specialist (Automotive Parts Interpreter)

Who We Are

Amotiv Limited is one of Australia’s leading ASX-listed automotive aftermarket groups, manufacturing, servicing and distributing products across Asia Pacific, the United States and Europe.

As part of Amotiv’s Powertrain and Undercar division, you’ll have the opportunity to support some of Australia and New Zealand’s most recognised automotive aftermarket brands, including RYCO Filters, Disc Brakes Australia, AA Gaskets, Infinitev, Injectronics, GOSS and Australian Clutch Services.

With more than 85 years of automotive heritage, Amotiv offers the scale, strength and stability of a successful listed company, along with the opportunity to collaborate across a diverse portfolio of market-leading brands.

The Opportunity

We’re looking for a customer-focused Customer Service & Spare Parts Specialist to join our PTU team. You’ll support customers across phone, email, LiveChat and face-to-face interactions, providing product advice, processing orders and helping resolve technical, delivery and after-sales enquiries.

This is a varied, hands-on role for someone who enjoys building customer relationships, solving problems and identifying opportunities to turn enquiries into sales. You’ll work closely with our sales, warehouse and workshop teams to provide customers with responsive and reliable support throughout their journey with ACS.

What You’ll Be Doing

You’ll be responsible for:

• Responding to customer enquiries across phone, email, LiveChat and face-to-face channels.

• Providing product information, technical guidance and after-sales support.

• Processing sales orders, online orders and transactions for third-party warehouses.

• Preparing quotes, confirming pricing and providing customers with delivery estimates.

• Converting inbound enquiries and following up leads to generate sales.

• Building strong relationships with new and existing customers.

• Creating service orders for product rebuilds and keeping customers updated on progress.

• Processing return authorisations and assisting with product return requests.

• Investigating and resolving delivery, product and customer service issues.

• Maintaining accurate customer, sales and vehicle information within company systems.

• Supporting stock control, materials handling and the dispatch of goods.

• Working collaboratively with the sales, warehouse and workshop teams.

• Supporting trade shows and other customer or industry events as required.

 
About You

You’ll thrive in this role if you have:

• Previous experience in customer service, internal sales, spare parts interpreting or a similar role.

• An interest in the automotive industry, with automotive parts or mechanical knowledge highly regarded.

• A genuine passion for delivering an excellent customer experience.

• The confidence to provide product advice, respond to technical enquiries and identify sales opportunities.

• Strong verbal and written communication skills across phone, email and online channels.

• A proactive, solution-focused approach to resolving customer concerns.

• Strong attention to detail and the ability to process orders and maintain accurate records.

• Good organisational skills and the ability to manage multiple priorities in a busy environment.

• Confidence using computer systems, databases and online ordering platforms.

• A collaborative approach and willingness to support the broader team.

Why Join Amotiv?

Joining Amotiv means becoming part one of Australia's leading ASX-listed automotive aftermarket groups. Whether you're looking to deepen your expertise or take the next step in your career, you'll have the opportunity to learn, grow and make a meaningful impact.

You’ll enjoy access to:

• Career development opportunities across a diverse portfolio of leading automotive brands.

• The support and stability of a successful ASX-listed organisation.

• A collaborative and inclusive culture where your ideas and contributions are valued.

• Ongoing learning and professional development opportunities.

• Staff discounts and a range of employee benefits.

• On-site parking.

• The opportunity to make a genuine impact in a business where your work is recognised and valued.