Job Coach

Working for BEST:

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including:

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program

About the Role:

This is a permanent, full-time position (38 hours per week, Monday to Friday) based at our Tamworth site.

Reporting to the Area Manager, the IEA Job Coach works to deliver high quality, tailored and supportive case management to Participants living with disabilities. The IEA Job Coach will provide exceptional customer service and complete a range of operational tasks to support their caseload. The IEA Job Coach will liaise with relevant internal and external stakeholders to support the progression of their Participants, and to ensure achievement of contract delivery and Key Performance Indicators (KPIs). Key areas and objectives for this role are:

• Deliver empathetic, high-quality customer service to individuals from diverse and disadvantaged backgrounds.
• Manage and mentor a caseload of Participants, supporting their progression through tailored plans and goal setting.
• Build strong relationships with employers and community stakeholders to create placement and support opportunities.
• Coordinate activities and referrals aligned with Participants goals, including training, education, and non-vocational support.
• Provide personalised post-placement support to Participants and employers, ensuring sustainable outcomes.
• Maintain accurate records and ensure compliance with BEST and departmental guidelines, policies, and privacy principles.
• Commit to continuous improvement and professional development, contributing to a safe and high-performing workplace.

About You:

You will be a self-motivated and resilient individual with:

• A positive attitude, exceptional people skills and a customer focus.
• Excellent time management skills, including the ability to multitask.
• Strong community focus and passion for helping individuals achieve their personal and professional goals.
• A demonstrated ability to take initiative when completing tasks.
• A demonstrated ability to confidently manage conflict to achieve positive outcomes.
• A demonstrated ability to build, maintain and grow professional relationships with a diverse range of people and groups.
• Previous experience in client-advocacy and barrier management (desired).
• Previous administration, customer service or case management experience (desired).
• Class C Driver’s Licence
• Clear National Criminal History Check
• Working with Children Check (or willingness to obtain)

How to Apply:

Click “Apply Now” and follow the instructions to upload the following TWO items:

• Current resume- please include at least two (2) contactable work referees.
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to hr@best.com.au.

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:

Emilly Page (HR Advisor): hr@best.com.au

Applications close 23 September 2026, at 11.59pm.

Apply now, don’t delay as we will be proceeding to interviews.