Member Services Officer - Karratha

Welcome to IBN Corporation! Thank you for your interest in joining our team.

IBN serves as the Trustee for the Mining Area C (MAC) Agreement between BHP Billiton Pty Ltd and the IBN

Claim Group, which includes the Yinhawangka, Banyjima and Nyiyaparli people of the Pilbara.

Established in 2001, IBN is a charitable business operated for the advancement and prosperity of these

communities. We provide programs and services to raise the personal, social and economic wellbeing of our

members and deliver support and programs in health, education, housing, culture, enterprise development

and employment.

IBN’s head office is in South Hedland, Western Australia, approximately 350 kilometers north of the Mining

Area C Project and we also have offices in Perth, Tom Price and Karratha.

The Opportunity

As a Member Services Officer you are responsible for providing administrative support through a variety of tasks to ensure efficient office operations in the Member Services team.

Your role will be the first point of call for all visitors to the organisation and is essential in ensuring quality customer service standards that are responsive to needs of the Members and the wider community.

Your role also provides support to senior management, staff and support the overall delivery of the Member Services functions.

The Role

• Provide a welcoming and safe environment for clients and visitors.

• Handle and direct telephone enquires efficiently and appropriately.

• Assisting with Member and staff enquires.

• An efficient and courteous response to all enquires in accordance with established procedures to ensure the

  best quality systems and delivery of services.

• Registrations of community program applications as required.

• Facilitate End to End support processing of community programs applications.

• Where practical provide outreach to vulnerable Members in the IBN community for support.

• Ensure effective and efficient administration of IBN records and follow record management procedures.

• Accurately record information, manual and electronic documents and databases.

• Provide access to building infrastructure locally for visitors and vendors.

• Assist the Team Lead in the smooth running of the community programs function.

• Provide accurate information to internal and external stakeholders or refer enquires as necessary.

• At all times performs duties in accordance with organisational policies and standard operating procedures.

• Continuously conducts themselves in accordance with the IBN Code of Conduct, HR policies and Work Health and Safety policies.

• Other duties as directed.

The Requirements

Essential

• Good written and verbal communication skills, with high attention to detail.

• Ability to work independently and collaboratively within a team.

• Adaptable and open to learning new skills.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Desirable

• Experience working with Aboriginal people and understanding Aboriginal Australian culture.

• Experience in the community sector highly regarded.

Qualification (Highly Desirable)

• Certificate III in Administration or progress towards the same highly regarded.

Appointment requirements

• National Police Check (no older than 12 months and renewed every 3 years).

The Perks

• Attractive salary commensurate with experience

• Staff benefits including Physical Exercise allowance and discounted health insurance

• Not for profit Salary packaging up to $18,550 (tax free) per annum

• Additional paid leave and benefits

• Employee Assistance Program

Vibrant and collaborative team culture working together to advance self-determination for First Nations people.

For a confidential enquiry and discussion please call Cate Young on 04•••••806 or email ••••@ibngroup.com.au for further information.

Please apply directly through SEEK with a CV and brief cover letter outlining why you are interested in the role and how your experience meets the requirements. Shortlisting will commence immediately and will include initial phone screening.

Note

IBN may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. Only short-listed candidates will be contacted.

This opportunity is only open to candidates with the right to work in Australia.

IBN Members, Aboriginal and Torres Strait Islander members of the community are encouraged to apply.

IBN does not accept unsolicited résumés, fees, or associated costs from recruitment agencies, search firms, or third parties.