Despatch Clerk

The Company

Aussie Traveller & Xtend Outdoors has a vision to allow our customers to make their escape outdoors more comfortable, helping them see Australia, get closer to family and nature and most importantly to provide for happy campers!

AT & XO are a highly respected supplier of quality Awnings, Annexes, caravan components and accessories to the RV industry. We are a successful and long-established 35-year-old business, who alongside supplying premium products, provide advice and knowledge to a broad customer base across multiple channels including OEM, trade and retail customers.

With a business built on trust and respect we are always on the lookout for talented people to join our company!

The Role

The Despatch Clerk supports the sales and despatch process by creating tax invoices for finalised sales orders in order of priority and customer requirement.

Responsibilities

• Complete invoicing as required using Syspro ensuring accurate replication ofdata provided by warehouse (i.e., quantities and bin locations)

• Process, and apply customer payments (cash, credit card & EFT)

• Manage the suspense function in conjunction with the accounts team andupon release invoice these sales orders into the warehouse.

• Call cash sale customers to obtain payment allowing you to invoice these orders and release them into the warehouse for despatch.

• Support the backorder process as and when required.

• Finalise the sales order process by filing documents and client records as appropriate.

• Maintain communication with our customers ensuring invoice copies are sent to all when orders are despatched.

• Other clerical tasks to support the sales, online and warehouse processes.

• Observe safety rules and procedures and immediately report any concerns, faults, behaviors or mechanical/equipment problems.

The Person

We are looking for an experienced, motivated self starter who thrives in a support role and is passionate about delivering great customer service. 

In addition the successful candidate will bring the following to our business:

• Experience in a similar role (Essential)

• Knowledge of ERP systems (preferably Syspro) 

• Office administration experience.

• Solid understanding of accounts payable and receivable. 

• Experience in a fast paced, high volume sales environment.

• Accurate and high speed data entry skills and attention to detail.

• Outstanding written and verbal communication skills.

• A very high level of customer focus and service.

• Strong time management with the ability to manage multiple tasks.

• Resilient, adaptive and responsive to change.

• Must be a team player.

• A willingness to learn and a positive "can do" attitude.

• Ability to prioritise workload and meet deadlines.

Our growing team is made up of friendly, positive and hard working people.

So if you enjoy a challenge, are customer focused and truly want to make a positive difference in a progressive, growing business please apply in writing.