Medical Admin/Receptionist (Hybrid)

Medical Reception/Admin - 2 roles available!!Full-Time Hybrid RoleGastroenterology Specialist Care Vermont South, Melbourne VIC (Hybrid)Medical Administration (Healthcare & Medical)Full time$30 – $33 per hour
Permanent full-time | Genuine hybrid arrangementWe are currently seeking two fabulous team members in the Eastern Suburbs - one in the East/North East and one in the East/South East
Gastroenterology Specialist Care is looking for an experienced Medical Receptionist/Administrator to join our growing administration team.
This is a genuinely varied hybrid position combining work from home with onsite reception at our beautiful Vermont South home-base rooms and an allocated group of consulting locations.
It would suit an experienced medical administrator who enjoys being part of a connected and supportive team but is also confident working independently, managing competing priorities and taking ownership of their work.About Gastroenterology Specialist CareGastroenterology Specialist Care provides professional administrative and practice support to a growing group of independent gastroenterologists.
Our beautiful rooms in Vermont South are the central home base for our administration team and specialist services. Our doctors also consult at locations across metropolitan Melbourne, Gippsland and the Bass Coast, supported by a centralised administration team working from home, at Vermont South and at allocated consulting locations.
Our model gives our administration team variety and flexibility while ensuring everyone remains connected to a shared workplace and the wider team.
We are a modern, evolving practice that values excellent patient care, teamwork, accuracy and continuous improvement.About the roleThis is a permanent full-time position of 38 hours per week, combining work from home with onsite reception at our Vermont South home base and an allocated group of consulting locations.
You will generally work from home two to three days per week, depending on the clinic roster. All administration team members are required to work onsite at Vermont South at least once per fortnight, with other onsite days worked at consulting locations within their allocated area.
Eastern and North-East position: Your clinic portfolio will primarily include Vermont South, Mitcham, Croydon, Lilydale and Healesville.
OR
Eastern and Outer-East position: Your clinic portfolio will primarily include Vermont South, Boronia, Berwick and Pakenham.
We allocate clinic portfolios geographically wherever possible to keep travel practical. Some flexibility to assist at other locations within your general area may occasionally be required.
Our operating hours are 8:00am–6:00pm Monday to Friday and 9:00am–1:00pm Saturday. Full-time hours are rostered flexibly within these operating times.Your responsibilitiesYour role will include:Providing professional and welcoming telephone and onsite receptionBooking and confirming specialist consultations and endoscopy proceduresResponding to patient enquiries by phone and emailCoordinating specialist consulting and procedural listsProviding patients with relevant appointment and procedure informationProcessing payments, medical billing and outstanding accountsManaging incoming and outgoing correspondence and investigation resultsLiaising with doctors, hospitals, referring practices and other healthcare providersMaintaining accurate electronic patient recordsManaging patient recalls and follow-up systemsResponding to patient concerns professionally and escalating them when appropriateSupporting patients with professionalism, patience and empathyContributing to shared administration tasks and ongoing process improvementsWe use Xestro practice management software, an online telephone system and Microsoft Teams to keep our geographically dispersed team connected.About youYou are an experienced medical receptionist or administrator who takes pride in doing things accurately and following tasks through to completion.You will bring:Previous experience in medical reception or healthcare administration (Essential)Excellent verbal and written communication skillsA warm, professional and patient-focused mannerStrong attention to detailThe ability to organise and prioritise a busy workloadConfidence managing multiple tasks and deadlinesStrong computer literacy and the ability to learn new systemsThe initiative and self-motivation required to work effectively from homeA collaborative approach and willingness to support your teammatesAn understanding of patient confidentiality and privacy requirementsExperience with specialist practice administration, procedure bookings, medical billing and Xestro will be highly regarded.Essential requirementsBecause onsite attendance and travel between consulting locations are important parts of this position, applicants must have:A current driver’s licenceRegular access to a reliable vehicleFull Australian working rightsA suitable and confidential workspace for working from homeThe ability to work full-time across our operating hoursThe flexibility to attend our Vermont South rooms and allocated consulting locationsPlease note that this is a hybrid position, not a fully remote role.What we offerA permanent full-time position in a growing specialist practiceA genuine hybrid arrangement, generally including two to three work-from-home days per weekOur beautiful Vermont South rooms as a central home baseA geographically allocated clinic portfolioVariety across onsite reception and broader medical administrationComprehensive initial training and ongoing supportAll equipment required to work from home, including a laptop and printer/scannerA connected, friendly and supportive administration teamRegular team meetings, training and social get-togethersThe opportunity to contribute ideas and help improve the way we workInitial training will be undertaken onsite at our Vermont South home base and at selected consulting locations alongside experienced members of our administration team.Remuneration: $31–$33 per hour plus superannuation, depending on experience.How to applyPlease apply through SEEK with:Your current résuméA brief cover letter outlining your relevant medical administration experienceConfirmation that you hold a current driver’s licence and have regular access to a reliable vehicleConfirmation that you are comfortable working across the locations listed in this advertisementWe are looking for someone who wants to become a valued, long-term member of our team. If you are organised, capable, kind and committed to providing excellent support to patients and practitioners, we would love to hear from you.To learn more about Gastroenterology Specialist Care, visit www.gastrosc.com.au.
https://au.seek.com/job/94338074?ref=cm-ui