Executive Assistant

Executive Assistant

SNSW Grade: 7/8 - The package includes base salary ranging from $109,166 - $128,706, plus employer superannuation contributions and annual leave loading
Employment Type: Ongoing Full-time
Location: Hybrid working arrangement with a minimum requirement of 2 days per week in the Sydney office. 

About ServiceNSW

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 7-day-a-week phone service and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.

About the team 
As a single point of access to NSW Government services and support, the newly formed Customer Care and Business Bureau division within Service NSW is committed to providing meaningful, customer-centric experiences to individuals and businesses across New South Wales, including in times of crisis or natural disaster. This encompasses proactive and responsive delivery of services and support across our digital, in-person and telephone channels, with a focus on relationship-based, tailored and localised services.  
 
This role is an exciting opportunity to work with the Executive Director and senior leadership team to support the operation of Service NSW Customer Care and Business Bureau Division.

Your day-to-day 
•Being a key member of the Office of the Executive Director Executive Office team, primarily supporting the Executive Director as well as Directors  
•Provide a range of secretarial and administrative support services across a range of issues to support the leadership teams’ achievements of organisational objectives  
•Manage diary appointments, records, travel bookings and correspondence  
•Assisting in the drafting, reviewing and preparation of relevant documents  
•Ensure agendas and meeting action items are recorded and circulated as directed  
•Monitor, implement and evaluate administrative practices, systems, and procedures to support the delivery of quality outcomes.  

To be successful in this role you will demonstrate: 
•Ability to solve problems quickly and efficiently  
•High levels of coordination skills   
•High level communication skills  
•Confident go getter who thrives supporting Senior Executives  
•Exceptional time management and prioritisation skills  
•Ability to manage multiple priorities and to build a strong relationship with your team and across the Division and organisation  
•Confidence using various Microsoft Office products and willingness to embrace new technology, particularly collaboration tools  

To Apply   
Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.   

Salary Grade 7/8, with the base salary for this role starting at $109,166 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Thursday, 10 September 2026 @ 9:59 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process