Broker Coordinator

Develop your broker engagement and relationship management careerSupport reporting, insights and key broker service delivery outcomesSydney CBD location, permanent role, hybrid work (3 days office, 2 days home)
About the RoleThis is an exciting opportunity to join icare's Workers Compensation business in a role designed as a genuine career development pathway. As a Broker Coordinator, you'll work closely with Engagement Managers to support broker relationships, deliver valuable reporting and insights, and help ensure brokers receive exceptional service.Ideal for someone with administration, customer service, relationship management or insurance experience, this role offers exposure to broker engagement, stakeholder management and data-driven decision making. You'll gain hands-on experience working with industry partners while building the skills and knowledge to progress into an Engagement Manager role in the future.BenefitsA corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs17.5% annual leave loadingicare day - access to an extra day’s leaveComprehensive learning and development support aligned to icare’s Core Capabilities.Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual AwardsAccess to our Employee Assistance Program
DutiesIt's an exciting time at icare where no two days are the same; as a Broker Coordinator you will:Support Engagement Managers by coordinating broker activities, priorities and key deliverablesManage the broker support inbox and respond to broker enquiries in a timely and professional mannerPrepare, analyse and distribute reports, insights and broker performance information to internal and external stakeholdersMaintain broker records, CRM data, broker services and Letter of Appointment (LOA) administrationBuild positive relationships with brokers and industry stakeholders through proactive communication and supportGenerate data-driven insights and contribute to presentations, reporting improvements and business initiatives
Skills & ExperienceExperience in administration, coordination, customer service or relationship management rolesWorkers Compensation experience preferred, with insurance, underwriting or broker experience highly regardedStrong analytical capability with confidence working with reporting, data and insightsProficiency across Microsoft Office applications, particularly Excel and PowerPointStrong communication and stakeholder management skills with a customer-focused approachAbility to manage competing priorities, maintain attention to detail and work collaboratively across teamsExperience using CRM systems such as Salesforce or similar platforms will be beneficial
CultureWe know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.About the CompanyWe care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.For more information about icare visit our websiteicare operates a direct sourcing model so no agency introductions will be acceptedWe are a Circle Back Initiative Employer - we commit to respond to every applicantA talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.