Claims & Client Care Officer

• Ongoing, Full-Time Opportunity
• $69,677 per annum with 12% super plus access to Salary Packaging benefits, 5 weeks annual leave and an accrued day off per month.
• Expand your administrative skills by actively contributing in a fast-paced and collaborative team culture that values your contributions and fosters ongoing professional growth.

It’s the people who make the difference at Oral Health Victoria (OHV).

About Oral Health Victoria

Oral Health Victoria (OHV) delivers public oral health services through The Royal Dental Hospital of Melbourne and a network of community dental agencies across Victoria. We are committed to improving oral health outcomes and making a positive difference in the lives of Victorians through a collaborative and supportive workplace culture.

About the Role

Reporting to the Manager Operations Support, the Smile Squad Claims and Client Care Officer provides administrative and client support to the Smile Squad program. This role contributes to the achievement of key performance indicators and supports the delivery of free dental care services to Victorian government primary, specialist, and secondary school students.

Your responsibilities will include:

• Process and submit Child Dental Benefits Schedule (CDBS) claims and reconciliations.
• Maintain accurate client records and data integrity within Smile Squad systems.
• Process Smile Squad specialist referrals and coordinate with parents and specialists
• Coordinate Medicare claiming, payment adjustments, and invoice processing.
• Support patient registration, consent management, and referral administration.
• Liaise with community dental agencies, clinicians, and Medicare to ensure compliance and accurate client information.
• Guide clients through their care journey and provide responsive customer service.
• Collaborate with internal and external stakeholders to support effective triage, referrals, and service delivery.

About you:

• Strong customer service and client care skills.
• Experience managing client enquiries via phone and email, with a focus on building positive relationships.
• Ability to handle client concerns and complaints professionally and empathetically.
• Knowledge of client management systems, including Titanium (or similar).
• Strong Microsoft Office skills, particularly Word, Excel, and Outlook.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to build rapport and maintain effective stakeholder relationships.

For more information regarding the position duties, please click here.

Why work for OHV?

• Join a friendly and collaborative team making a real difference to oral health outcomes across Victoria.
• Benefit from generous salary packaging of up to $9,010 to help reduce your tax and increase your take-home pay.
• Access a supportive work environment with wellbeing initiatives and nearby green spaces, including Carlton Gardens.
• Enjoy a convenient Carlton location with excellent public transport connections and easy access to Melbourne CBD.
• Take advantage of Carlton's vibrant food, café, and cultural scene.

Applications close: 25th September 2026

We warmly invite you to apply today and take advantage of this great opportunity to join our team! To submit your application, please click ‘Apply’ and follow the prompts.

We will be actively shortlisting during the advertising period, so please send through your application ASAP. Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified. 

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

OHV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

OHV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.