Shift Leader

About El Jannah

El Jannah is an iconic Australian brand that began in 1998 in Granville, Sydney, with a simple idea: serve honest, soulful Lebanese-Australian food that brings people together. More than two decades on, our legendary charcoal chicken, bold flavours and energetic restaurants continue to create experiences guests love across Australia.

Job summary

As a Shift Supervisor at our restaurant in Ivanhoe, Victoria, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading a team of crew members. This permanent, full-time position operates on a rotating roster, Monday to Sunday, between 8.30am and 11pm. It will suit applicants who have a passion for cooking and for developing a career in Casual Dining.

Responsibilities

• Prepare, cook and serve food according to company SOPs.
• Clean and maintain restaurant areas, machinery and equipment.
• Supervise and coordinate the daily activities of the crew members during shifts.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Provide training and support to new team members, fostering a culture of teamwork and collaboration.
• Monitor inventory levels and assist with stock management.
• Confidently handle customer inquiries and resolve issues to maintain high customer satisfaction.
• Prepare shift reports, documenting sales and operational performance.

Qualifications

• Previous experience as a shift supervisor within the retail and hospitality industries.
• Experience in casual dining or QSR preferred.
• Strong work ethic with a commitment to 8-10 hour shifts (morning and evening).
• Ability to demonstrate a proactive mindset in day-to-day operations.
• Fluent in English with excellent communication and interpersonal skills to engage effectively with customers and staff.
• Basic understanding of the Fast Food Industry Award.
• Basic understanding of inventory management and a strong organisational mindset.
• Committed to a 6-month probation period.
• Physically fit and able to work for long periods of time standing.

Why Join El Jannah

• Be part of an iconic Australian brand with a strong culture
• Learn valuable skills through structured, on-the-job training
• Work in a supportive and inclusive team environment
• Enjoy a fun, energetic workplace where every shift matters

If you’re ready to be part of a team that cares about great food, great service and working well together, we’d love to hear from you.

Not sure yet?

Visit the El Jannah Careers page for more information: https://eljannah.com.au/careers/