Private Patient Services Officer

Job Description:

Role title: Private Patient Services Officer

Role type: Maximum Term full time (38hrs/week) ( 6months contract)

Role grade: Administration Officer Level 6, (Year 1-2)

Department and location: Finance, St Vincent’s Public Hospital, Sydney

Salary: $83,554.59 – $85,530.07+ super +salary packaging

Welcome to St Vincent’s Hospital Sydney

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• The position rotates between four key roles on a seven day a week rotating roster

• Rotate across Admissions, Emergency, Planned Admissions and Billing, with no two days the same.

• Support patients from admission to discharge by coordinating bookings, confirming health fund eligibility and providing outstanding customer service.

• Liaise with patients, clinicians, health funds and insurers to ensure a smooth admissions and billing experience.

• Process patient records, health fund claims and payments while maintaining accurate and confidential documentation.

About you

• Demonstrated analytical and problem-solving skills, with the ability to develop practical solutions and manage complex issues in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to build strong stakeholder relationships and prepare clear, professional reports and correspondence.

• Experience working with Medicare, private health insurance, patient billing or hospital revenue processes, with knowledge of the public health system highly regarded.

• Strong organisational and time management skills, with the ability to work independently, manage competing priorities and maintain a high level of accuracy.

• Well-developed negotiation, customer service and interpersonal skills, supported by proficiency in Microsoft Office and patient administration systems, and the flexibility to work a seven-day rotating roster, including after-hours shifts.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income

• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements

• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes

• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives

• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre

• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care

• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships

• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

How to apply

The closing date for applications is 06 September 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. 

Respectfully, this role is not open to recruitment agencies.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct