Principal Advisor AI Ethics & Governance

• Principal Advisor AI Ethics & Governance

Principle Advisor AI Ethics and Governance

• Temporary opportunity approved for 11+ months
  
• Clerk Grade: 11/12 - The package includes a salary range $154,231 - $178,369  base plus super and annual leave loading
•  Location : Sydney CBD ,The Department of Customer Service offers flexible work arrangements within NSW 

About you

• Enjoy complex problem solving
  
• Outcome driven and customer focused
  
• Passionate about emerging AI technology intersect with ethics and law
  
• Most productive in an open agile collaborative team environment

About the Role

• As a vital member of our team, you will lead the development, implementation, and continuous enhancement of AI ethics policies, standards, and guidelines for the NSW Public sector. Your expertise will be crucial in supporting Agencies’ ethical, lawful and responsible use of AI. This role is central to ensuring that AI technologies are deployed in accordance with relevant obligations, government expectations and industry best practice.
  
• To excel in this role, you should have a strong background in AI ethics, strategic thinking, and risk management. You must be adept at navigating complexity and providing expert advice to both technical and non-technical stakeholders. Your work will help shape the future of AI governance across the NSW public sector.
  

Your Main Responsibilities Will Include:

AI Ethics Policies and Standards: Lead the development and refinement of AI ethics policies and standards, ensuring they are aligned with global best practices and effectively implemented across all departments.

Framework Design and Support: Design and support comprehensive frameworks that guide the ethical use of AI, providing clear guidelines for departments and agencies.

 AI Risk Management: Develop and advise on AI risk management standards, ensuring that potential risks associated with AI deployment are identified, mitigated, and managed effectively.

Guidance and Advisory: Provide ongoing guidance and advisory support on AI-related issues, ensuring that all AI initiatives are compliant with ethical standards and legal requirements.

Capability Development and Uplift: Identify capability and education needs across NSW public sector agencies that support safe, ethical and responsible AI use. Where gaps exist in available training or market offerings, work with relevant partners and providers to drive the development and availability of appropriate learning and capability solutions.

This role offers an exciting opportunity to shape the ethical landscape of AI within the organization, making a significant impact on the responsible deployment of AI technologies.

Who we are 
The NSW Government AI Office leads and coordinates the safe, responsible, and effective use of AI across government. It supports agencies to confidently adopt AI by providing guardrails, strategic advice, and capability support.

The team:

•  Defines safe AI use boundaries through clear policies, standards, and compliance expectations.
  
• Identifies and publishes high-risk AI use cases and runs simulations to uncover hidden risks.
  
• Supports agencies to trial AI through labs and expert access, enabling practical adoption.
  
• Provides strategic advice on AI capabilities and transition planning to AI-enabled operations.
•  Drives consistent, responsible adoption of AI technologies to improve service delivery while ensuring fairness, transparency, and safety for the people of NSW.

Benefits of working for DCS

• Accrued flexible leave
  
• Hybrid working options- flexibility to work from home and office
  
• Potential to work anywhere in NSW
  
• Generous leave entitlements including up to 14 weeks parental leave
  
• Access to health and well-being programs including Fitness Passport
  
• Competitive pay and conditions
  
  

Applying is easy! Launch your career to the next level by submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps. 

Salary Grade 11/12, with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.Sankarankutty@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Friday, 11th September 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process