Duty Manager / Customer Service Officer Qualified - Leisure Facilities

Do you want to make an IMPACT?

Duty Manager - Leisure Facilities

Multiple Casual Positions | Latrobe Leisure Moe/Newborough, Morwell and Churchill, Yallourn North and Moe Outdoor Pools

Duty Manager: $46.57 per hour (includes 25% casual loading)

Qualified Customer Service Officer (Lifeguard): $43.09 per hour (includes 25% casual loading)

We're looking for Duty Managers to join our Leisure Facilities team. In this role, you'll lead the day-to-day operations of our leisure centres and outdoor pools, ensuring a safe, welcoming and enjoyable experience for customers while supporting staff and maintaining high operational standards across our facilities.

This is a great opportunity to take on a leadership role in a dynamic community environment, helping people stay active, connected and engaged while contributing to the safe and successful operation of Council's leisure facilities.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a real impact in your community while working in an inclusive, supportive and child safe environment that values your growth and wellbeing. We offer:

• Opportunities to support your learning, development and career progression
• A collaborative team environment where you'll feel supported and connected
• Meaningful work where you can make a difference in the community
• A positive and inclusive workplace culture
• Flexible working arrangements to support your work-life balance

Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Provide leadership and operational oversight of leisure facilities when a Leisure Facilities Leader is not on duty, including supervising rostered staff.
• Ensure the safety, presentation, cleanliness and smooth operation of indoor and outdoor leisure facilities.
• Support customers through professional service, responding to enquiries and resolving issues in a timely manner.
• Monitor facility operations, manage hazards and support emergency response procedures when required.
• Undertake lifeguarding duties to ensure the safety and enjoyment of patrons using aquatic facilities.
• Maintain operational records, support cash handling processes and contribute to a positive team environment.

About You

You are a confident and motivated leader who enjoys working with people and creating positive customer experiences. You thrive in a team environment, communicate effectively and are committed to maintaining safe, welcoming and well-presented facilities.

You bring strong decision-making skills, attention to detail and the ability to remain calm under pressure. Whether supervising staff, supporting customers or responding to operational issues, you take a proactive and professional approach to your work.

Key Selection Criteria

• Demonstrated ability to make sound decisions in line with policies and procedures to ensure the safe operation of a facility.
• Experience in cash handling, computer systems and maintaining accurate records with a strong attention to detail.
• Demonstrated understanding of Occupational Health and Safety principles and safe work practices.
• Demonstrated commitment to excellent customer service and the ability to work effectively as part of a team.

Essential Requirements

• Current Provide First Aid Certificate (HLTAID011 or higher)
• Current Pool Lifeguard Qualification 

Desirable Qualifications

• Pool Operations Certificate
• Certificate III or IV in Fitness

Please note that this role includes facility supervision responsibilities and is therefore only available to applicants aged 18 years and over.

We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement. Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.

Interested or want to learn more?

Contact Wade Anderson, Leisure Facilities Leader on 0477 585 083. All discussions about recruitment at Council are confidential.

Ready to Apply?

Please click Apply Now to start your application. We're looking forward to receiving your application by 5.00 pm on Friday 11 September 2026.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

To learn more about how we support diversity, inclusion and belonging, visit our Opportunities for Every Talent page. We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact ••••@latrobe.vic.gov.au or 13•• ••• 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at ••••@latrobe.vic.gov.au or 5128 6113.