Pharmacy Business Manager

About DBG Health & IPA:

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. Independent Pharmacies of Australia is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. Through each banner of Independent Pharmacies Australia, member pharmacies have access to market-leading trading terms, exciting marketing campaigns, merchandise support, expert professional service leadership, and hassle-free technology, including ecommerce. Our Mission is to unify our network of independent pharmacies to support them in their growth in delivering tailored health solutions that strengthen their local communities. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.
  
Why IPA

IPA is in the middle of an ambitious three-year plan to grow from 1,060 member pharmacies to 1,800 — and to make those pharmacies the most capable community pharmacies in Australia. Professional services are central to that vision.
We've done the hard work of getting our structure, strategy and culture aligned. Now we're focused on delivery — and on building a team that's genuinely member-first, accountable to outcomes and excited about the future of pharmacy.

About the Role
At Independent Pharmacies Australia (IPA), our purpose is sharing the future of pharmacy and creating healthier communities.

As a Pharmacy Business Manager, you will partner with our member pharmacies to help drive commercial performance, operational excellence, and sustainable business growth. Acting as a trusted advisor, you will build strong relationships with pharmacy owners and their teams, providing coaching, strategic guidance, and practical solutions that enable them to maximise opportunities and deliver exceptional outcomes for their local communities.

Working collaboratively with teams across IPA, you will support the successful implementation of key programs, services, and business initiatives while identifying opportunities to improve performance and strengthen member engagement. As a representative of IPA, you will act as a positive ambassador for the business, demonstrating professionalism, accountability, and a genuine commitment to helping our members succeed.

This role is based in Victoria and supports our Chemist Discount Centre (CDC) network across New South Wales, Tasmania and Western Victoria. Regular travel across the territory is an essential requirement of the role.
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Key Responsibilities

• Partner with member pharmacies to drive commercial performance, delivering tailored business coaching, strategic advice, and practical solutions to improve profitability, customer experience, and operational efficiency.
• Build strong relationships with pharmacy owners and teams, supporting member growth and retention by maximising the value of IPA programs, services, and brand initiatives.
• Monitor business performance across your territory, using market insights and key performance indicators to identify opportunities, implement action plans, and achieve agreed commercial outcomes.
• Ensure compliance with IPA programs, industry standards, and regulatory requirements by conducting pharmacy visits, documenting actions, and supporting continuous improvement initiatives.
• Collaborate with internal stakeholders across IPA to successfully implement projects, share best practice, and deliver exceptional service while acting as a positive ambassador for the business.

Key Requirements

• Demonstrated experience in retail pharmacy, pharmacy operations, or a business development/account management role, with the ability to drive commercial performance and build long-term customer relationships.
• Strong business acumen with proven problem-solving and decision-making skills, including the ability to analyse business performance and identify opportunities for growth and improvement.
• Excellent communication and stakeholder management skills, with the ability to influence, coach, and build collaborative relationships with pharmacy owners, teams, and internal stakeholders.
• A proactive, customer-focused approach with the ability to manage change, take ownership, and work independently while contributing to a high-performing team environment.
• A current Australian driver's licence and the flexibility to travel regularly throughout the allocated territory.

Benefits & Perks:

At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. DBG Health is Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. Millions of people rely on us for access to affordable products and services that make them feel better. This is more than just a goal. It’s our responsibility.
  

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels.
• Generous parental leave scheme – ask us about it!
• Access discounted private health insurance through Australian Unity, AIA Health of NIB
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

  
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.