Project Delivery Officer

What you’ll be doing.  

You will support the delivery of a portfolio of operational projects focused on improving service quality and performance outcomes. This includes planning, implementing, monitoring, and reporting on projects, while identifying and managing risks along the way. You will also work closely with internal and external stakeholders to support continuous improvement initiatives, strengthen compliance and data quality, and contribute to onboarding, training, and change activities across the organisation.

What we’re looking for

We are looking for someone who is organised, collaborative, and passionate about improving service delivery and outcomes in the community and housing sector. 

You will bring: 

• At least 3 years’ experience in social housing, community services, or a similar service delivery environment 

• Experience or qualifications in project management, housing management, communications, or a related field 

• Strong understanding of project management principles and ability to apply them to routine projects 

• Ability to interpret and apply policies, contracts, and/or legislation in an operational context 

• Strong communication skills and confidence working with a wide range of stakeholders 

• A collaborative, client-focused approach with a commitment to continuous improvement 

• Ability to work effectively in a values-driven environment, demonstrating integrity, resilience, and teamwork 

• A current driver’s licence and ability to successfully complete required background checks (police, WWC, NDIS) 
  
  

Above else, we’re looking for people who bring our values to life every day: 

• Teamwork – We collaborate, support each other and achieve more together.  

• Integrity – We act with honesty, accountability and transparency.  

• Service Excellence – We put people first, take initiative and strive to make a positive difference.  

• Everyone Matters – We lead with empathy, respect and inclusion, valuing every person and perspective.  
  
  

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in. 

What’s in it for you.  

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer: 

• A purpose-driven role with meaningful national footprint that makes a real impact. 

• A collaborative, supportive and inclusive workplace. 

• Flexible work arrangements and opportunities for professional development 

• One day off a year as ‘You Day’ to celebrate you 

• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.  

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home. 

About CHL 

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia. 

Our recruitment process

Please note the advertising closing date is indicative only.  CHL reserves the right to close the advertisement before the close date is reached. Therefore, it is encouraged that you submit your application as soon as possible. We aim to make our recruitment process clear, engaging and respectful, keeping you informed every step of the way.  Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other checks required for the role. CHL is managing this recruitment process directly, so we kindly ask that recruitment agencies do not contact CHL or our hiring managers regarding this opportunity. If agency support is required, we’ll be in touch directly.