Sales Person

About the role

The Sales Consultant at Rockingham Kwinana Mobility & Rehabilitation Supplies is responsible for providing exceptional customer service and product knowledge to clients seeking mobility, rehabilitation, and healthcare solutions. This role involves assisting customers in selecting products that meet their specific needs, providing expert advice on mobility aids, and maintaining the highest standards of customer care. The Sales Consultant will also assist with store operations and stock management.

Key responsibilities

• Provide friendly, professional, and knowledgeable assistance to customers in-store and over the phone.

• Assess customer needs and recommend suitable products, ensuring customers are well-informed about their options.

• Provide product demonstrations, explaining features, benefits, and usage of mobility and rehabilitation products.

• Follow up on customer inquiries and provide ongoing support to ensure customer satisfaction.

• Stay up to date with the latest products, trends, and industry developments in mobility and rehabilitation supplies.

• Build and maintain strong, long-term relationships with customers, ensuring repeat business and customer loyalty.

• Handle customer complaints or concerns in a calm, professional manner and take necessary actions to resolve issues promptly.

• Assist with stock replenishment, organizing product displays, and ensuring products are properly labeled and priced.

• Ensure the store is clean, organized, and visually appealing to attract and retain customers.

About you

• Proven experience in retail sales, preferably in the mobility, healthcare, or rehabilitation industry.

• Strong customer service skills with a focus on understanding and addressing customer needs.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Good problem-solving skills with the ability to resolve customer concerns.

• Basic knowledge of inventory management and store operations.

• Strong organizational and time-management skills.

• Empathy and a patient, understanding approach, particularly when assisting customers with specific mobility or rehabilitation needs.

• Proactive attitude with a strong desire to contribute to the success of the team.

Benefits

• Ongoing training and development opportunities.

• Supportive and dynamic team environment.

• Opportunity to make a positive impact on the lives of individuals who require mobility and rehabilitation products.