Customer service/mangers assistant

About us

Hastings St Bakery is a cherished local establishment in the heart of Noosa Heads, renowned for our commitment to quality baked goods and exceptional customer service. We pride ourselves on creating a warm, welcoming atmosphere where customers feel valued and our team members are passionate about their work. We believe in supporting our community and maintaining the highest standards of hospitality and product excellence.

About the role

We are seeking a Customer Service/Managers Assistant to join our team at Hastings St Bakery in Noosa Heads. This is a casual position that offers flexibility and the opportunity to be part of a dynamic hospitality environment. In this role, you will provide exceptional customer service whilst assisting management with day-to-day operations. You will be the friendly face of our bakery, ensuring every customer leaves with a smile, whilst supporting the team to maintain our high standards of service and efficiency.

Key responsibilities

• Greet customers warmly and provide efficient, courteous service at the counter

• Process customer transactions accurately using our point-of-sale system

• Assist with taking orders and answering customer inquiries about our products and offerings

• Support management with operational tasks such as stock rotation, display management and cleanliness standards

• Handle customer complaints professionally and escalate issues to management when necessary

• Maintain a clean and organised customer-facing area at all times

• Assist with light administrative duties as directed by management

• Support team members to ensure smooth service during busy periods

• Collaborate with the bakery team to ensure product availability and presentation standards are met

What we're looking for

• Previous experience in customer service or hospitality roles is highly desirable

• Excellent interpersonal and communication skills with a genuine passion for helping others

• Ability to remain calm and professional in a fast-paced environment

• Strong organisational skills and attention to detail

• Basic proficiency with point-of-sale systems or willingness to learn quickly

• A positive, friendly demeanour and genuine interest in delivering exceptional service

• Flexibility to work casual hours, including weekends and peak periods

• Reliability and punctuality in meeting scheduled shifts

• Ability to work both independently and as part of a team

• Food handling knowledge or willingness to obtain certification is an advantage

What we offer

• Flexible casual work arrangements that fit around your lifestyle

• A supportive and inclusive team environment where your contributions are valued

• Opportunity to develop your customer service and hospitality skills

• Staff discounts on our baked goods and products

• Training and mentoring from experienced management and team members

• The chance to be part of a beloved local business and community

• Casual employment rates in accordance with award conditions

Apply now

If you are passionate about customer service and would like to join the Hastings St Bakery team in Noosa Heads, we would love to hear from you. Please submit your application with your CV and a brief cover letter explaining why you would be a great fit for this role.