CRM Project Officer

Shape the Future of Western Australia

Join a department that’s powering WA’s energy transition and building a bold, diverse economy for generations to come. At the Department of Energy and Economic Diversification (DEED), your work will help drive innovation, support local businesses, and position WA on the global stage. If you're ready to make a real impact - this is where your next chapter begins.

Grow your career with us

Explore our career opportunities and graduate program to discover how you can make a meaningful impact. For current vacancies, visit us on LinkedIn or head to the DEED corporate website.

About the Department

DEED is responsible for securing the State’s energy and economic future, driving innovation and long-term prosperity for all. This includes:

• Ensuring Western Australia is a reliable, efficient and attractive place to do business
• Increasing business investment
• Fostering Western Australia’s skills and capacity now and into the future
• Driving the energy transition

The Department is guided by the following principles which shape our culture, decision-making and strategic direction:

• Lead with empathy and integrity: Act with kindness, respect and care for colleagues, stakeholders and communities. Be authentic and transparent, making grounded decisions that balance immediate needs with long-term priorities.
• Collaborate and connect: Build trust and strong relationships across teams, regions and international offices. Break down silos, share expertise and engage stakeholders constructively to deliver better outcomes together.
• Take ownership and be accountable: Lead at every level by taking initiative, leaning on strengths and empowering others. Define roles, responsibilities and decision pathways clearly, ensuring accountability is visible and consistent.
• Focus on progress and continuous improvement: Prioritise finding practical solutions. Reflect, learn and adapt quickly to changing circumstances, continuously improving processes to enhance efficiency and reduce duplication.
• Stay aligned to purpose and impact: Keep connected to DEED’s bigger picture, enabling Western Australia’s long-term prosperity. Align actions to strategy, work across government and deliver innovative solutions that create enduring value for the community.

About the Role

Tenure: Permanent / full-time 

The Strategy, Performance and International Engagement Group shapes and aligns strategy, policy, planning, evaluation and communication across the Department of Energy and Economic Diversification to ensure effective delivery, resource utility and a continued focus on Government’s priorities. The Group also leads the Government’s investment, trade and international engagement agenda.

This is an exciting opportunity to support the ongoing delivery, governance and user adoption of the Department’s Customer Relationship Management (CRM) system – Dynamics 365, ensuring that the system continues to be robust and fit for purpose to capture engagement with the Departments stakeholders to provide strategic insights to support data driven decision making. 

As the CRM Project Officer, you will provide high-quality executive and secretariat support to the CRM Project Board and associated working groups, including coordinating meetings, preparing agendas and papers, recording minutes, maintaining governance documentation and supporting the management of project risks, issues and system enhancement requests.  

As the primary point of contact for CRM users, you will also drive and support user adoption through the delivery of onboarding and training and work collaboratively with business areas across the Department to enhance user capability, identify opportunities for system improvement and support a culture of data integrity and continuous improvement. 

Reporting to the Manager CRM Implementation, your ability to build strong stakeholder relationships across the Department, communicate clearly and manage competing priorities will be essential to your success and play an important role in supporting the ongoing management and enhancement of the Department’s CRM.

Further information about the role and the expected leadership behaviours can be found in the attached Job Description Form. Assessment of leadership behaviours may be included in the recruitment process.

How to apply

To apply, click ‘Apply for Job’ at top or bottom of this page and follow the prompts. Please submit the following:

• A covering letter (two pages maximum) demonstrating your skills and experience in relation to the specific requirements outlined in the Job Description Form.
• A current CV detailing your skills, work history and key achievements. Please include contact details of two referees – ideally including your current or most recent line manager.

Your application must be submitted online. To avoid any last-minute system issues, we recommend submitting your application well ahead of the closing time.

DEED may conduct further search activities or extend the closing date, if required to supplement the field of applicants. 

Interested in more information?

For information regarding these positions, you are encouraged to contact Tessa Finlen, Manager CRM Implementation via ************@deed.wa.gov.au  

To learn more about what we do and how to prepare your application, please refer to the Applicant Information Pack.

Supporting diversity and inclusion

As an equal opportunity employer, the department is committed to building an inclusive and diverse workplace and we welcome applications from people of all backgrounds. Preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities, and young people.

If you have any communication or access needs and require adjustments to take part in the application process, please contact our Talent Team at ******@deed.wa.gov.au. We are committed to providing a fair and supportive recruitment experience for everyone.

Additional job information

Applications must be submitted prior to the closing date and time specified in the job advertisement. Late submissions will not be accepted.

Applicants deemed suitable may be considered for appointment to similar roles within the department for up to 12 months following the completion of this recruitment process.

Successful candidates will be required to obtain a National Police Clearance before commencing employment. Some positions may also require an Australian Government Security Clearance.

Closing Date: Your online application must be submitted online prior to the closing date and time - 3:00 PM on Monday 14 September 2026.