Administration Assistant

Hotel Administrator (Front Office & Accounts) – Part Time

Overview

We are seeking an organised, customer-focused Hotel Administrator to join our team on a part-time basis. This role blends guest interaction with finance and administration responsibilities. It’s ideal for someone who enjoys a dynamic environment with variety and impact. Reporting to the General Manager and the Front Office Manager

What you’ll bring

•         Previous experience in a hotel Front Office or Hospitality Administration role.

•         Experience with Accounts Receivable, Accounts Payable, Payroll, journal processing, and general accounting functions.

•         Experience using Opera Cloud (Hotel Property Management System).

•         Strong Microsoft Office skills, especially Excel.

•         Excellent organisational skills and attention to detail.

•         Ability to prioritise multiple tasks and meet deadlines.

•         Strong communication and interpersonal skills.

•         Positive, flexible, and proactive approach.

•         High level of integrity and confidentiality when handling financial information.

•         Passion for delivering exceptional customer service.

What you’ll do

Front Office

•         Welcome guests warmly and professionally.

•         Manage efficient check-ins and check-outs.

•         Handle reservations, guest enquiries, and telephone calls.

•         Process guest payments and maintain accurate guest accounts.

•         Deliver exceptional customer service and resolve enquiries professionally.

•         Support the Front Office team during busy periods to ensure a seamless guest experience.

•         Assist with group queries.

Accounts

•         Accounts Receivable: prepare and issue invoices, allocate payments, maintain debtor records, follow up on outstanding accounts, and assist with month-end reporting.

•         Accounts Payable: process supplier invoices, match to purchase orders, reconcile supplier statements, prepare payment runs, and maintain supplier records; ensure accurate coding and allocation of expenses.

•         Payroll: assist with payroll processing, review timesheets, maintain confidential payroll records, and respond to payroll enquiries.

•         General Accounting: prepare and post journals, complete daily banking and reconciliations, assist with month-end and year-end procedures, maintain filing systems, and support financial reporting to the General Manager.

Administration

•         Assist with reporting, document management, and data entry.

•         Support operational departments with administrative tasks as required.

•         Maintain office supplies and filing systems.

•         Undertake other duties to support efficient hotel operations.