Technical Account Manager

About TRKKN

At TRKKN, we are driven by the excitement of taking our client's data-driven businesses to new heights. As the leading European Google partner and reseller of Google Cloud & Google Marketing Platform, we act as a catalyst for cutting-edge digital marketing solutions. Our team is diverse, international, inspiring, and operates in a fast-growing digital & technological environment. This provides the ideal and dynamic work environment for individuals with a hunger for growth, responsibility, and the desire to shape their future. With Google in close proximity, the learning and development opportunities at TRKKN are limitless. 

About the Role 

As an Account Manager at TRKKN, you'll play a key role in managing our client relationships and ensuring projects are delivered successfully. You'll be a trusted point of contact for your clients, managing day-to-day relationships and coordinating with our specialist delivery teams to ensure we deliver solutions that make the most of the Google ecosystem and drive meaningful business outcomes.  

Key Responsibilities 

• Manage the day-to-day relationship with a portfolio of clients, acting as a key point of contact and building strong, trusted relationships. 
• Coordinate projects across TRKKN's Analytics, Cloud and technology specialists, ensuring work is delivered to a high standard and on time. 
• Understand client business challenges and translate them into clear briefs for our specialist delivery teams. 
• Keep clients informed throughout projects, providing clear updates, managing expectations and communicating technical concepts in a way that is easy to understand. 
• Work with media agencies and AdTech teams to support effective data and measurement solutions across platforms such as DV360 and SA360. 
• Manage client requests and technical support, coordinating with internal teams to ensure issues are resolved within agreed SLAs. 
• Support more senior team members with account planning, strategic recommendations and identifying opportunities to grow and develop client relationships. 
• Identify opportunities to improve clients' use of data, measurement and technology to drive better business and marketing outcomes. 

What You'll Need 

• 2+ years' experience in account management, client services or a similar role, ideally within a digital agency, consultancy or technology environment. 
• Strong client-facing and communication skills, with the confidence to build relationships and manage conversations with a range of stakeholders. 
• Experience managing client accounts and coordinating multiple projects or workstreams at the same time. 
• A good understanding of digital marketing, analytics or technology, with an interest in how data can be used to solve business challenges. 
• The ability to take complex or technical information and communicate it clearly to clients and internal stakeholders. 
• Highly organised, proactive and comfortable managing competing priorities in a fast-paced environment. 
• A collaborative approach and a genuine desire to learn, develop your technical knowledge and grow your career in digital consulting. 
• Familiarity with Google Analytics 4 (GA4) and an understanding of the wider Google ecosystem is desirable. 
• An understanding of how data and measurement can support media performance, including platforms such as DV360 and SA360, is advantageous. 

Additional Information 

TRKKN is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.