Digital Product Owner – Mobile Apps

Digital Product Owner – Mobile Apps

• Permanent Role
• Location Melbourne , Brisbane or Sydney

About the role:

The Digital Product Owner – Mobile Apps will be responsible for supporting the Digital Service domain for all aspects of mobile app delivery. This includes the technical and business integration of existing and emerging authenticated experiences, to enable the delivery of the best-in-class, digital customer experience. 

The role of the Digital Product Owner – Mobile Apps is to lead and provide support to the delivery and business ownership of the mobile app-based digital self-service assets, tools and experiences. This role will be leading a stream of work primarily focusing on new features and optimisation within the Insurance Self Service mobile apps (AAMI, Suncorp, GIO, Shannons and Bingle).

More specifically, you will:

• Support the business owner on all mobile digital assets, customer services and tools.
• Provide operational support of the alignment across the network of internal stakeholders (Insurance Claims & Operations) involved in the implementation of mobile app features.
• Facilitate the delivery and ongoing management of features for the digital service assets, including customer support management.
• Track performance and customer insights for digital service assets and explore future growth opportunities.
• Support the operational collaboration with technology delivery and infrastructure teams.
• Work collaboratively with supporting teams within the Digital Customers function to drive practical channel strategy realisation.
• Work collaboratively with assisted channel teams across Insurance functions to better understand business and customer impacts and identify further opportunities for integration of conversational technologies across channels.

About You:

• Tertiary qualification - Business, eCommerce, Information Systems, Marketing or related disciplines (Desired) or the equivalent professional experience.
• Digital and Financial services industry experience (Mandatory).
• 2-3 years of experience operating within a digital / eCommerce environment, ideally from an insurance environment, claims experience (desirable).
• Previous experience delivering digital programs of work and implementation of complex digital solutions with proven business outcomes.
• Track record of building collaborative relationship with a diverse stakeholder base.

Key Capabilities:

• Strong structured and logical thinking, attention to detail, problem solving skills.
• Awareness of current mobile-native technologies and emerging mobile experience trends.
• Passionate customer experience advocate.
• Advanced level of Agile maturity - embedding the principles.
• Advanced level in JIRA, Confluence and Project Management tools.
• Experience developing strong relationships based on mutual trust and respect. Team player with a solution-oriented approach and a natural passion for innovation and creativity.

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.