Front of House Waiters | Pastore

Company Description

At Accor, we believe that luxury is defined by memorable moments and exceptional experiences. Our people bring those moments to life, and we are proud to offer inspiring career pathways, world-class training, and opportunities to work in some of the most iconic hospitality destinations in Australia.

Who we are…

A sanctuary of style located on the doorstep of Chadstone - The Fashion Capital, Hotel Chadstone Melbourne MGallery offers guests a luxury escape unlike any other. At the heart of the hotel is Pastore, our signature modern Italian restaurant, where Italian tradition meets Melbourne creativity in a sophisticated and welcoming setting.

Job Description

Pastore delivers an elevated à la carte dining experience across lunch and dinner, with a focus on exceptional food, genuine hospitality and attention to detail. We are looking for a passionate part-time Front of House Waiters to join our team and help create memorable dining experiences for every guest.

As a Front of House Waiter, you will take ownership of your section and play an important role in delivering the high level of service expected in a luxury dining environment.

• Deliver warm, attentive and personalised service throughout the guest experience
• Take ownership of your section, ensuring every detail is managed to a consistently high standard
• Build genuine connections with guests and anticipate their needs throughout their dining experience
• Develop a strong knowledge of Pastore's menu, ingredients, Italian cuisine and beverage offering
• Confidently explain dishes, make recommendations and assist guests with menu selections
• Provide professional food and beverage service across lunch and dinner à la carte operations
• Maintain excellent standards of presentation, timing and attention to detail throughout service
• Work closely with the kitchen and wider Food & Beverage team to ensure seamless service
• Identify opportunities to enhance the guest experience through thoughtful suggestions and genuine hospitality
• Respond to guest requests and feedback with confidence and a solutions-focused approach
• Maintain a clean, organised and polished section before, during and after service
• Contribute to a positive team culture where everyone works together to deliver exceptional experiences

Qualifications

• Previous experience as a Waiter, Section Waiter or similar role within a quality restaurant or hotel environment
• A genuine passion for hospitality, food, wine and creating memorable dining experiences
• Strong knowledge of food and beverage, with an enthusiasm for learning more about Italian cuisine
• Excellent communication and guest engagement skills
• Confidence in making menu recommendations and creating personalised experiences
• Exceptional attention to detail and pride in delivering high standards of service
• A calm, professional and organised approach during busy service periods
• A proactive, solutions-focused attitude and willingness to go above and beyond for guests
• A polished and professional presentation
• A current RSA Certificate
• Availability to work evenings and weekends is essential, including flexibility across dinner service and busy trading periods

Additional Information

What’s in it for you...

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!