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About the role
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About the Partnership
Randstad is excited to be supporting our valued business partner, a global market leader in sustainable building and infrastructure solutions, to source an enthusiastic Customer Service Officer for their high-performing Brisbane team. Recognized as a certified Top Employer, this business combines industry stability with a genuinely supportive, family-focused environment that prioritizes its people.
About the Company & Culture
Operating from a modern office in Milton, you will join a fun, dynamic, and well-established team. The workplace boasts premium amenities, including close proximity to public transport, local dining options, and a full kitchen and diner overlooking the river. The organization strongly believes in celebrating effort—offering regular team lunches, marking personal milestones, and hosting structured recognition programs. You will report to an open, approachable management team that actively welcomes new perspectives and fresh ideas.
About the Role This is a 4-month contract position providing dedicated leave cover from September 7th through to December, with set day shifts (Monday to Friday, starting between 7:30 AM – 8:30 AM and finishing between 3:30 PM – 4:30 PM). Serving as a critical operational link, you will manage up to 80 B2B customer enquiries per day, balancing incoming phone requests, email communications, and order management across South East Queensland.
Key Responsibilities
Manage up to 80 customer enquiries and order requests daily via phone and digital channels, ensuring prompt and professional service
Process customer bookings and order data accurately within internal operating systems
Maintain constant communication with internal sales, production, operations, and scheduling teams to coordinate delivery timelines
Utilize problem-solving and conflict resolution skills to address customer questions and escalate complex matters appropriately
Collaborate with production schedulers to support smooth operations and maintain optimal service levels
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