Client Delivery Manager

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Here, you’ll shape industry-defining work, influence client outcomes, and build your career within a business that combines a proud history with the energy of a fast-growing global organisation.

About the role

As a Client Delivery Manager, you will be responsible for managing and growing relationships with a superannuation fund client, ensuring exceptional service delivery and strategic outcomes. This is a highly visible role where you will act as the key client contact, partnering with stakeholders across MUFG Retirement Solutions to deliver against client expectations, contractual commitments, and long-term strategic objectives.

While superannuation experience is highly regarded, we are also keen to hear from candidates with strong relationship management experience gained within funds management, asset management, financial services, or other heavily regulated industries.

What you'll be doing

• Manage and strengthen relationships with a superannuation fund client, acting as the primary point of contact.
• Partner closely with clients to understand strategic priorities and ensure service delivery aligns with their business objectives.
• Lead client governance activities, including executive stakeholder meetings, board and committee forums, service reviews, and strategic discussions.
• Act as the senior escalation point for client service issues, operational risks, and complex matters.
• Drive successful delivery of strategic initiatives, projects, regulatory changes, and continuous improvement opportunities.
• Ensure services are delivered in accordance with agreed service levels, contractual obligations, and governance requirements.
• Collaborate with cross-functional teams to deliver seamless client outcomes and identify opportunities to enhance client experience.
• Provide leadership, coaching, and guidance to team members while fostering a culture of accountability, collaboration, and excellence.

What you'll bring

• Significant experience in client relationship management, account management, or service delivery roles within superannuation, funds management, asset management, financial services, or another highly regulated industry.
• Demonstrated success managing complex client relationships and delivering against service agreements and strategic commitments.
• Strong stakeholder management skills with the ability to engage confidently with executives, boards, committees, and senior decision-makers.
• Experience navigating governance, risk, compliance, and regulatory environments.
• Proven ability to lead cross-functional initiatives, projects, or transformation programs.
• Strong commercial acumen, problem-solving capability, and a focus on achieving client outcomes.
• People leadership experience, including coaching, mentoring, and developing high-performing teams.
• Tertiary qualifications in Business, Finance, or a related discipline will be highly regarded.

Some of our Employment Benefits

• Flexible Working – hybrid model enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.