ICT Support Officer

Want to put your ICT skills to work where they matter? 

At Warrigal, technology plays an important role in supporting our people and creating quality experiences for older people, their families and our communities. We’re looking for an ICT Support Officer who combines strong technical capability with a genuine interest in helping people and improving the way technology is used across our organisation. 

You’ll be confident working across a range of technology environments and enjoy finding practical solutions to complex problems. You’ll build trusted relationships across the organisation, work closely with our technology partners and take ownership of issues from start to finish. The role offers variety across day-to-day support, business systems, projects and technology improvements, so we’re looking for someone who is curious, takes initiative and is always looking for ways to make things work better. 

If you’re looking for an opportunity to use your technical skills, work with great people and contribute to technology that makes a real difference, we’d love to hear from you. 

About Warrigal  

At Warrigal, our vision is simple yet profound: to create a world where older people feel known, loved, and connected.  Our values – Integrity, Respect, Innovation and Compassion - guide our approach and purpose—Enabling older people live their best lives on their terms.  We’re dedicated to providing dignity, community, and belonging to all older people.   

 We believe in creating joyful experiences, lasting memories, and a society that celebrates aging. Every team member at Warrigal contributes to this legacy, ensuring it continues to inspire generations to come.  

The opportunity  

Keeping Warrigal’s technology working smoothly, you’ll provide on-site support across our service locations, helping maintain the systems, applications, devices and site technology our teams rely on every day. You’ll work across a broad range of technology, from enterprise applications and mobile devices to networks, audiovisual systems and other site-based solutions. 

You’ll also play an important role in delivering technology initiatives across Warrigal, supporting system upgrades, new technology rollouts, site implementations and business process improvements. Working alongside our IT team, Managed Service Provider and external vendors, you’ll help coordinate solutions, manage technical issues and ensure technology changes are delivered effectively across the organisation. 

With no two days the same, this is a hands-on role that offers the opportunity to work across different areas of technology and make a visible contribution to how Warrigal operates. Your work will help ensure our people have the technology they need to deliver great outcomes for the communities we support.

This role is located on site at our Headoffice in Oak flats. 

The benefits | Recognising your value 

• Competitive salary based on experience + packaging benefits + super 
• Not For Profit salary packaging benefits – pay up to $18,550 less tax per year, meaning more money for you 
• Career break schemes, additional purchased leave and more 
• Commitment to on-going professional and career development  
• Subsidised access to your local gym and 200+ more across the country with a Fitness Passport 
• 24/7 access to mental, physical, social and financial support via the EAP 
• Opportunities to work across a diverse technology environment and contribute to projects that make a real difference 

The requirements | What it takes to do this work 

Essential: 

• Experience supporting modern desktop environments, including Intune-managed Windows and iOS devices. 
• Experience supporting enterprise applications such as Microsoft 365 and Adobe Acrobat. 
• Diploma-level IT qualification, advanced training, or equivalent experience. 
• Strong troubleshooting skills across Windows, iOS, Citrix, endpoint, network, wireless, telephony and site technologies. 
• Experience working with outsourced IT providers, vendors and external service desks. 
• Experience supporting and administering enterprise applications and improving related business processes. 
• Strong communication, stakeholder engagement and relationship-building skills. 
• Well-developed organisational skills, with the ability to prioritise, work independently and meet deadlines. 
• Commitment to Warrigal’s values of integrity, respect, compassion and innovation. 
• Current Australian driver’s licence. 

Desirable: 

• Knowledge of Exchange Online, SharePoint Online and Microsoft Intune. 
• Experience managing mobile devices, thin clients (WYSE) and Citrix Cloud environments. 
• Strong understanding of enterprise networking, including switches, wireless and Ubiquiti equipment. 
• Familiarity with network cabinet patching for data and telephony services. 
• Exposure to site technologies such as CCTV, access control and operational technology. 
• Ability to coordinate technology projects with vendors, contractors and stakeholders. 
• Relevant Microsoft or ITIL certifications. 

What our people love about working here: 

A supportive, passionate culture: It’s a community filled with inspiring, big-hearted people. We back each other, listen without judgement and lead with kindness, respect and unwavering support - for our customers, residents and each other. This is encouraged from the top down and worked hard at – every day. 

Leaders who value you: It’s important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued – every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other. 

One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness and connectedness. On a big picture level, we’re challenging ageist thinking in Australia. This is the Warrigal Way.   

Who we are | A community who cares 

Warrigal has firmly established itself in the aged care community for over 60 years. We’re proud of the diverse range of retirement living and aged care services we’ve built up in that time, but we still have the same appetite to grow and innovate. Meaning, you’ll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that’s what you want. 

Rediscover meaning at work  

This is your chance to do work that matters, and make a meaningful difference to the lives of Australia’s older community – now and in the future.  

JOIN US AND BE THE DIFFERENCE 

We reserve the right to shortlist and interview upon application receipt, and this vacancy may be closed once a suitable applicant has accepted a letter of offer.  

We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.   

At Warrigal, we believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff and volunteers to create a warm and welcoming environment where everyone feels valued and respected.   

Realise your potential in a place where appreciation, belonging, growth and purpose allows everyone to thrive. 

Have a question about the role? Contact *******@warrigal.com.au and our team will be happy to help. Please note that applications cannot be accepted via email. 

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references. 
 

Attachments:
- ICT Support officer PDF.pdf