Front Office Receptionist

Summary:

We are seeking a friendly and professional Front Office Receptionist to join our team in Spring Hill, Queensland. This temporary, casual role is essential for providing excellent customer service and ensuring a welcoming atmosphere for our guests. As the first point of contact, you will play a vital role in enhancing the guest experience and supporting the smooth operation of our hospitality services.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage the front desk operations, including answering phone calls and responding to inquiries.
• Assist guests with check-in and check-out procedures efficiently.
• Maintain an organised and tidy reception area.
• Handle guest requests and complaints with professionalism and courtesy.
• Coordinate with other departments to ensure guest satisfaction.
• Process reservations and manage booking systems accurately.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computer systems and office software.
• A friendly and approachable demeanour.