SIAM - Command Center Analyst

Position: SIAM - Command Center Analyst/Senior AnalystLocation: SydneyContract: 6+ Months and Extension
Detailed Job Description:We are seeking an experienced SIAM - Command Center Analyst/Senior Analyst with 8+ years ofexperience in IT Operations, Service Management, and Major Incident Management. The idealcandidate will be responsible for managing enterprise-wide operational events, coordinating cross-functional teams, and ensuring service excellence through effective command center operations.
 Act as the central point of coordination for Major Incident Management, service restoration, andcritical issue resolution across multiple technology towers and service providers. Lead incident bridge calls, engage relevant technical teams, communicate updates to stakeholders,and ensure timely resolution of production incidents within agreed SLAs. Drive RCA reviews, problem management activities, service improvement initiatives,operational reporting, and trend analysis to enhance overall service stability and customerexperienceMinimum Years of Experience-8