Kathmandu Full Time Assistant Store Manager: Townsville

A Little Bit About the Role… As a Full Time Assistant Store Manager at Townsville, you’ll play a key role in the daily success of the store. You will:   Lead and develop your team - coaching, motivating, and building a positive, inclusive culture that reflects Kathmandu’s values. Bring a customer‑obsessed mindset - delivering exceptional service and turning outdoor enthusiasts into loyal brand advocates. Drive operational excellence - managing stock, visual merchandising, store standards, and daily processes to keep everything running smoothly. Use strong commercial awareness - understanding KPIs, sales targets, and local trends to drive performance and maximise results. Champion the outdoors and sustainability - embodying our purpose and inspiring customers through authentic passion for adventure.   Every day is a chance to learn something new, build a strong team culture, and help customers gear up for their next journey. What We’re Looking For… You’ll thrive in this role if you: Lead with purpose - coaching, mentoring, and lifting the capability of the entire team. Make smart commercial decisions - interpreting KPIs and identifying opportunities to grow performance. Bring operational mastery - from stock flow to visual merchandising to rostering and compliance. Communicate with impact - influencing, giving constructive feedback, and keeping everyone aligned with store goals. Stay calm under pressure - prioritising effectively and resolving issues quickly to keep the customer experience strong.