Team Leader - Family Relationships

Family Life - Building connection, safety and wellbeing. Together.

• Work locally in the Bayside Area and make a difference within our community
• Enjoy flexible work options and a great team culture
• Full-time opportunity, 38 hours per week (1.0 FTE)
• Level 7 SCHADS Award $124,744.88 FTE + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

The Team Leader - Family Relationships is a Full Time, Permanent role based at Frankston - Bunurong Land and provides Family Relationship services to ensure safety, connection and wellbeing for families and vulnerable children.

The Team Leader – Family Relationships provides operational leadership and management of Children's Contact Services (CCS) and Family and Relationship Services (FaRS), ensuring the delivery of safe, high-quality, compliant, and client-centred services. The role is responsible for team leadership, service coordination, quality assurance, stakeholder engagement, and the continuous improvement of programs to meet organisational objectives and community needs.

Key Responsibility Areas

Lead and support a skilled team delivering Children’s Contact Services and Family and Relationship Services, ensuring safe, responsive and high-quality support for children, families and carers. You will oversee day-to-day service operations, including intake, assessment, case allocation, appointments, waitlists, rosters, case planning and court-related reporting.

Provide strong operational and reflective supervision, build a positive team culture, and support staff recruitment, induction, performance and development. You will also drive quality, compliance, reporting and continuous improvement, while building effective partnerships with courts, legal representatives, community services and sector networks.

Our Ideal Candidate at Family Life
We are looking for a confident, collaborative leader with experience in family, child and community services, and the ability to support high-performing teams delivering safe, child-focused and client-centred services. You will bring strong supervision, communication, stakeholder engagement and operational management skills, along with sound knowledge of risk assessment, case management, compliance and quality improvement. Relevant tertiary qualifications in Social Work, Psychology, Human Services, Community Services or a related discipline are highly desirable, and experience in court-related services, program development or continuous improvement will be highly regarded.

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years.  Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life - more than just a job!

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Flexible work options and a great team culture
• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Paid Wellbeing Leave & Study Leave
• Additional Paid Leave for End of Year Closedown
• Purchased Annual Leave Scheme
• Rostered Day Off Scheme for Eligible Employees
• Employee Assistance Program, a free and confidential counselling service for employees
• Corporate Discount on Medibank Health Insurance

How to Apply

A full Position Description is available on the Family Life Careers.  Please apply for this role via application portal.

For further information regarding the position please contact Karen, Program Manager , Family Engagement on (03) 8599 5433.

Applications close: Friday 18 September 2026

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.  Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check.  Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation.  We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.