Customer-Facing Business Analyst / BI Specialist

We’re Hiring: Customer-Facing Business Analyst / BI SpecialistAre you passionate about translating complex data into business strategy and managing high-impact client relationships? Firehawk Analytics is expanding, and we are looking for a client-focused Business Analyst / Business Intelligence Specialist to bridge the gap between business needs and technical execution.
About Firehawk AnalyticsFirehawk Analytics delivers AI-powered business intelligence and custom software solutions designed to eliminate guesswork, integrate disconnected tools, and replace outdated manual reporting. From rapid data auditing to bespoke application engineering, we help organisations turn raw data into a continuous competitive advantage.
An AI-First CultureAt Firehawk, AI isn't just a feature - it is central to how we operate. We leverage AI extensively throughout our platform, from natural language data interrogation to automated workflows. Internally, our processes are heavily AI-driven to accelerate project velocity and eliminate administrative friction. To thrive in this role, you should be fully comfortable working alongside AI tools daily, utilising AI in your workflow, and explaining AI-enabled capabilities to clients.
What You’ll DoClient Engagement & Advisory: Serve as the primary, customer-facing consultant, translating business challenges into actionable BI dashboards and system specs.End-to-End Project Management: Scope, track, and manage client deployments, ensuring projects are delivered on time, within scope, and with clear communication throughout.Solution Scoping & Mapping: Facilitate discovery workshops, map data workflows, and define KPI requirements for C-suite and operational stakeholders.AI Workflow Execution: Utilise internal AI tools to streamline documentation, project tracking, sprint planning, and client reporting.
What We’re Looking ForExceptional Communication: World-class verbal, written, and presentation skills—you can present complex technical concepts clearly to non-technical stakeholders.Proven Project Management: Demonstrated success managing software, analytics, or client delivery projects with high client satisfaction.AI Literacy & Enthusiastic Adoption: Complete comfort using AI tools to boost your productivity and a genuine interest in AI-driven business intelligence.Analytical Acumen: Strong background in business analysis, SQL, data mapping, dashboard design logic, and business process modelling.Experience working with Tableau, Power BI or similar platforms.
Why Join Us?Work at the leading edge of AI-assisted software and analytics delivery.High-ownership role with direct visibility into executive client decisions.Collaborative, tech-forward work environment that values speed, innovation, and direct outcomes.
Ready to Apply? If you are a proactive communicator, an organised project leader, and eager to work in an AI-native environment, we want to hear from you!Apply directly on LinkedIn.