Accounts Receivable Officer

About us: Our Vision: Your body, Your choice, Your future
We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.

We work to give people reproductive choices.

MSI Australia operates a network of 7 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy services and national family planning support.

MS Health is a not-for-profit pharmaceutical organisation dedicated to ensuring safe, reliable, and equitable access to reproductive health medicines in Australia. As the Australian sponsor and sole supplier of abortion medicines, including MS-2 Step, and specialised medical devices, MS Health manages regulatory approval, quality, and national supply to support access nationwide. All surplus income is reinvested into MSI Australia.

Position Title: Accounts Receivable Officer
Reports to: Team Leader – Administration and Accounts Receivable 
Hours per week: 36 hours per week, Monday - Friday
Duration: Fixed Term - Full Time (12 months)

The Role:

Your Responsibilities

Primary focus on Medicare and Private Health Insurance Claims Processing

• Claims Management: Assist with claims lifecycle for Medicare and Private Health Insurance (PHI) accounts, including tracking, submission, resubmission of rejected/incomplete claims, and follow-up to ensure timely payment.
• Claims Accuracy and Compliance: Verify that the Medicare and PHI claims are accurate, complete, and submitted according to health fund requirements and regulatory standards before lodgement
• Claims Investigation: Investigate claim rejections, denials, and discrepancies with Medicare and health funds; identify root causes and coordinate corrective actions with internal stakeholders to prevent billing discrepancies, revenue leakage and recurrence
• Timely Lodgement: Ensure daily billing data from all clinics is processed and claims are submitted and resubmitted within required timeframes to maximise claim acceptance rates and minimise payment delays
• Claims Reporting: Prepare and maintain Medicare and PHI claims reporting, including claim status tracking, payment reconciliation, and financial reporting to support management oversight
• Debtor Management: Assist accurate records of client accounts (primarily debtors of Medicare and PHI and where required Third Party and private clients) in the patient management system with proper documentation and audit trails
• Debtor Reconciliation: Reconcile debtor accounts against the accounting system/GL reports, remittance advices and payment records; identify outstanding payments and aged debt requiring follow-up
• Collection Follow-up: Contact Medicare, PHI and clients regarding outstanding payments, negotiate payment arrangements, and escalate complex or overdue accounts to the Team Leader as appropriate
• System and Accounting Accuracy: Verify that all billings, receipts, and adjustments are accurately recorded in the patient management system and reflected in the accounting system/GL reports.
• Responsive Communication: Address accounts receivable enquiries from clinics, clients, Medicare, PHI and other debtors promptly via phone and email; provide clear information on claim status, payment, and debtor matters
• Escalation Management: Escalate complex or unresolved matters to the Team Leader, Financial Controller or senior management with clear documentation and recommended actions
• Process Improvement: Identify opportunities to streamline claims processing, debtor management, or billing workflows; contribute to process improvement initiatives
• Ad Hoc Tasks: Perform ad hoc activities and special projects as directed by the Team Leader or senior management

Required Skills and Qualifications:

Essential:

• Strong attention to detail and accuracy in processing claims and managing financial data
• Ability to meet deadlines and strong time management skills
• Excellent organisational skills; ability to prioritise competing demands
• High communication skills (written and verbal); liaise with all internal and external stakeholders
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency with patient management systems and accounting software; ability to learn new systems quickly
• Knowledge of Medicare billing codes, health fund claiming requirements, and relevant regulations
• Previous experience in an Accounts Receivable, Revenue Officer, Medical Billing or similar role.

Highly Desirable:

• Previous experience in healthcare AR, health fund claims processing, or medical billing
• Familiarity with Australian Medicare and Private Health Insurance claiming processes
• Experience with debtor management and collection follow-up
• Knowledge of HICAPS, Eclipse, medical billing software, or similar systems

Benefits of working at MSI Australia:
We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:

• Generous salary packaging options up to $9,010 + $2,650 meals and entertainment,
• Dynamic Learning Management Platform and opportunity to access professional development / study...