Senior Administration Officer - Emergency Department

About the role

Mater Hospital Brisbane is seeking an experienced Senior Administration Officer to join our Emergency Department on a permanent part-time basis (32 hours per week) across a 24/7 roster.

Based at our South Brisbane campus, our Emergency Department is a busy, 24-hour service providing comprehensive emergency care for adolescents and adults. The department cares for patients presenting with a wide range of acute medical, surgical, oncology, orthopaedic and gynaecological conditions, supported by experienced emergency clinicians, nurses, registrars and multidisciplinary teams.

As a Senior Administration Officer, you will be an integral member of our Emergency Department administration team, ensuring the department operates efficiently around the clock. Working across a 24/7 roster, you will help coordinate patient admissions, support triage and clinical teams, and contribute to safe, timely patient flow throughout the department. With nine administration shifts operating each day, this role is essential to delivering an exceptional experience for both patients and clinicians while supporting the fast-paced environment that emergency care demands.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As a Senior Administration Officer, you will provide high-quality administrative support that enables the Emergency Department to deliver safe, efficient and patient-centred care. You will:

• Provide reception and frontline administrative support across the Emergency Department, including triage and patient admissions.
• Ensure patients are accurately and efficiently registered, admitted and directed to the appropriate treatment area.
• Support clinical teams by maintaining smooth administrative workflows that contribute to effective patient flow.
• Perform senior administrative duties including bookings, record management, patient payments, data quality activities and clinical administration tasks.
• Assist with rostering, resource coordination and general operational support within the department.
• Support onboarding of new team members and contribute to a collaborative, high-performing team environment.
• Build positive relationships with patients, visitors and multidisciplinary teams while delivering exceptional customer service.
• Participate in quality improvement initiatives, training and departmental projects as required.

About you

You are an organised, adaptable and customer-focused administration professional who thrives in a fast-paced healthcare environment and enjoys supporting teams to deliver outstanding patient care. You will bring:

• Demonstrated experience in a senior administration role, ideally within a hospital or healthcare environment.
• Ability to prioritise competing demands and remain calm and efficient in a busy, 24/7 Emergency Department.
• Strong interpersonal and communication skills with a genuine commitment to exceptional customer service.
• High level of accuracy and attention to detail, with excellent organisational skills.
• Experience using Microsoft Office applications and health information systems (or similar).
• Ability to work both autonomously and collaboratively within a multidisciplinary team.
• A proactive approach with strong problem-solving skills and the ability to use initiative.
• Certificate or tertiary qualification in Business Administration (or similar) will be highly regarded.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Wednesday 16th September 2026–please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.