Senior Software Support Analyst

Technical expertise

• Advanced Windows administration including Active Directory, event logs and file systems.
• Strong troubleshooting across server and workstation environments.
• Networking knowledge including TCP/IP, DNS, DHCP, VPNs, firewalls and performance diagnostics.
• PowerShell scripting and automation.
• SQL and relational database troubleshooting.
• Web applications, SaaS platforms and web server technologies.
• Security fundamentals including SSL, patching and infrastructure hardening.
• Log analysis, error tracing and root cause investigation.
• Cloud and virtualization technologies.

Leadership and service excellence

• Experience leading high-impact incidents in complex technical environments.
• Strong ITIL knowledge across Incident, Major Incident and Problem Management.
• The ability to influence and lead through expertise rather than authority.
• Exceptional stakeholder management and communication skills.
• Sound judgement under pressure.
• A passion for mentoring others and improving team capability.
• A customer-first mindset with a focus on service outcomes.

At Objective, you'll join a supportive, collaborative team where your expertise is valued and your growth is encouraged. We offer:

• Hybrid working to support work-life balance - 3 days in the office.
• Ongoing learning and professional development opportunities.
• Access to extensive technical training resources.
• A collaborative and innovative workplace culture.
• Employee Assistance Program (EAP).
• Regular social events and team celebrations.
• The opportunity to work on meaningful software used by organisations that make a real impact.