Customer Service & Freight Coordinator

About the role

JD Propagation is looking for a motivated and customer-focused Customer Service & Freight Coordinator to join our team. This is a hands-on role that combines customer service, freight coordination, sales support, and administration. The successful applicant will play a key role in ensuring our customers receive outstanding service while managing freight bookings, selecting the most effective transport solutions, processing orders and invoices accurately, along with selling.

Key responsibilities

• Book and coordinate freight deliveries and collections

• Determine the most efficient and cost-effective freight methods for customer orders

• Liaise with freight companies and transport providers

• Provide exceptional customer service via phone, email, and in person

• Sell excess stock

• Process customer sales and orders

• Prepare and issue invoices accurately and efficiently

• Handle customer enquiries and provide product information

• Track freight consignments and resolve delivery issues when required

• Maintain accurate customer and order records

• Work closely with internal teams to ensure smooth order fulfilment

About you

• Previous experience in customer service, freight, logistics, or administration preferred

• Strong communication and relationship-building skills

• Excellent organisational and time-management abilities

• Ability to problem-solve and identify the best freight solutions

• Confident using computer systems and Microsoft Office applications

• High attention to detail, particularly when processing orders and invoices

• Ability to work independently and as part of a team

• Sales experience would be highly regarded

Benefits

• Friendly and supportive team environment

• Variety in your day with a mix of customer service and logistics responsibilities

• Stable, long-term employment opportunity

• Ongoing training and development