Guest Service Agent

Who we are 

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

As a Guest Service Agent, you will be a key point of contact for our guests, delivering a welcoming and seamless experience throughout their stay. Your responsibilities will include:

• Deliver a warm, professional and efficient check-in and check-out experience for all guests.

• Provide exceptional guest service by responding to enquiries, requests and individual needs in a timely and professional manner.

• Assist guests with local information and recommendations while identifying opportunities to promote and upsell rooms, packages and hotel services.

• Proactively address guest concerns and communicate feedback to the Front Office Manager or relevant team member to support positive guest experiences and timely resolution.

• Professionally answer and direct incoming internal and external telephone calls.

• Respond to and process reservation enquiries as required.

• Maintain up-to-date knowledge of room types, rates, packages, promotions, hotel facilities and services.

• Coordinate and dispatch guest requests to the appropriate department and follow up where required.

• Support the safety and security of guests, team members and hotel premises by remaining vigilant and following established hotel procedures.

• Work collaboratively with Front Office and other hotel departments to ensure smooth daily operations and a consistently high standard of guest service.

Desired Skills & Experience

• Previous experience as a Guest Service Agent, Hotel Receptionist or similar customer-facing role is desirable, but not essential.

• Strong customer service and communication skills, with a genuine passion for creating positive guest experiences.

• Excellent time management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.

• A friendly, professional and approachable personality with a guest-focused attitude.

• Ability to work independently and collaboratively as part of a team.

• Confidence in handling guest enquiries, requests and concerns in a professional manner.

• Flexibility to work across a 7-day rotating roster, including weekends, evenings and public holidays.

• Full Australian working rights are required.