Water Loss Prevention - Support Officer

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

Currently, we have a Full-time, 9-month acting opportunity for an enthusiastic and driven professional to join the Customer & Community Team as a Water Loss Prevention - Support Officer.

About the role 

The Water Loss Prevention Team focuses on managing initiatives such as the Bill Shock Program by proactively engaging with residential and non-residential customers.

What the role will involve

• A dynamic and engaging team environment where you get to showcase your problem-solving skills.
• The opportunity to develop new skills across a broad range of customer centric processes.
• A flexible role supporting water use processes across multiple teams

Your skills and experience

• You actively demonstrate a flexible approach to shifting priorities and demands.
• Demonstrates strong attention to detail, ensuring accuracy, quality, and consistency in all aspects of work.
• Management of your own portfolio of customers through detailed correspondence, investigation and analysis of data.
• Highly developed planning, organisational, and workflow management skills.
• An aptitude to coordinate and liaise with stakeholders to seek win-win outcomes for customers and the business.
• The ability to prepare and process financial allowances and detailed recommendations in the form of briefing notes.
• Proficient skills in Grange, Temetra, Maximo and My Water.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.   

Applications close on 18 September 2026

 We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace:

Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy. 

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at recruitment@watercorporation.com.au

To learn more about our commitment to diversity and inclusion please visit our website.