Level 2 Specialist Technician

_{02nd September, 2026}

Company Overview:
Our client is a solutions based IT company based in Melbourne. They specialise in delivering managed IT services to a diverse range of clients, helping organisations improve productivity, reliability, and overall IT performance. Their focus is on providing proactive support and tailored solutions that ensure systems run smoothly and efficiently.
The business is growing and this is an opportunity to join at a key stage and play a hands on role in shaping service delivery.

Role Overview:
We are looking for a Level 2 Technical Specialist with MSP experience to join a growing managed service provider.
This is a predominantly work from home role with regular travel to client sites across Melbourne as required. Working within a client facing MSP environment, you will provide advanced IT support across multiple client systems, resolve technical issues, support infrastructure and cloud environments, and ensure systems remain stable, secure, and well maintained.
You will be responsible for supporting, maintaining, and improving IT services for multiple clients, as well as attending site visits, meeting clients, and conducting IT audits to identify opportunities for improvement.
The role requires strong troubleshooting skills, the ability to work across a range of technologies, and confidence in dealing directly with clients. There is also exposure to identifying opportunities to improve client systems and service delivery.

Key Responsibilities:

• Provide IT support across multiple client environments
• Deliver on site support and client visits as required
• Maintain and support IT systems, infrastructure, and services
• Conduct IT audits and recommend improvements
• Work within ticketing systems and MSP workflows
• Assist in service improvements and client experience delivery
• Engage with clients across various sectors including legal, construction, architecture, and drafting
• Support automation and ongoing process improvements where possible

• Strong MSP experience preferred
• Confident working with ticketing systems and MSP tools
• Strong communicator with the ability to engage confidently with clients
• Experience or interest in automation and improving IT processes
• Personable and comfortable in client facing environments
• Proactive and willing to get involved in both technical and client side work
• Able to work independently and manage competing priorities
• Comfortable working across a variety of client environments

• Full time work from home position with regular travel to client sites across Melbourne
• High variety role across multiple client environments and industries
• Strong autonomy with responsibility for managing your own workload and client interactions
• Hands on MSP exposure across support, infrastructure, and on site service delivery
• Direct client engagement with ownership of outcomes
• Exposure to different industries including legal, construction, architecture, and drafting
• Opportunity to work closely with a growing MSP and contribute to service delivery improvements
• Flexible working arrangement with no daily office requirement and the ability to work remotely when not attending client sites