State Manager- Queensland

About Ticketek Entertainment Group

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

About the Role

As State Manager QLD, you'll sit within our Client Services team, leading the commercial, strategic and operational agenda for Queensland. You'll be the senior point of contact for our key venues, promoters and national sports clients, building a team culture grounded in responsiveness, commitment and accountability. This is a role for a commercially-minded leader who thrives on strengthening client partnerships while driving performance across the state.

Outcomes to Deliver

In this role, you'll take ownership of the following outcomes:

• Strengthen client partnerships and commercial performance – build deep, senior-level relationships with venues, promoters and national sports clients, and manage the State P&L to ensure QLD's commercial targets are met.
• Lead and grow a high-performing team – manage and mentor the QLD Client Service Managers, building cross-capability and a culture of accountability, responsiveness and high performance.
• Drive operational excellence and growth – ensure consistent, high-quality service delivery across events, monitor key performance metrics, and identify new business opportunities to grow the QLD market.

Capabilities to Bring

You'll be set up for success with:

• Proven People Leadership – strong experience leading and developing cross-functional teams, with a track record of managing performance, capability and recruitment.
• Industry knowledge– a good understanding of live entertainment industry, including ticketing systems, event promotion and venue management, plus the ability to manage budgets, forecasts and P&L accountability.
• Attention to Detail – comfortable working under pressure and to deadlines, with the flexibility to work weekends and out-of-hours, and a lateral, detail-focused approach to problem-solving

So, What Does TEG Offer?

We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

• Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

Learn more about TEG here – www.TEG.com.au

Only direct applications will be considered. No recruiters please