Client Services Officer

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering leading referral services across four locations in Sydney. At SASH, we're committed to providing exceptional care for pets, their families and the broader veterinary community.  
  
Our Client Services Team plays a vital role in our mission to help pets and their families live their best lives. As the first point of contact in our 24-hour facilities, they set the tone for each visitor's experience in our hospitals.  
  
SASH Alexandria is currently seeking a Client Services Officer, to join their dedicated team. 
  
About the Role:  
This is no ordinary reception role – each day brings new challenges and opportunities to make a meaningful impact. It's truly a reception position like no other. 
  
We're seeking applicants for a Full-Time role, with availability between 6:00 AM and 2:00 AM. As we are a 24-hour facility, this team works a mixture of shifts including nights and weekends. 
  
Key Responsibilities: 

• Greet clients and manage front-of-house areas, including waiting rooms 
• Handle a high volume of income calls and emails using multiple systems  
• Coordinate and book appointments across various departments 
• Act as a liaison between clients and clinical staff 
• Process payments (cash, EFTPOS, and insurance claims) 
• Request results, samples, and documentation from third parties 

About You: 
You are a warm, professional, and emotionally resilient individual who thrives in a fast-paced setting. You bring a genuine passion for animals and are committed to delivering outstanding service with empathy and care.  

• To be successful in this role, you will have:  
• At least 2 years' experience in a high-volume reception or administrative role  
• Strong initiative and ability to prioritise tasks in a busy environment 
• Excellent communication skills – both verbal and written 
• A reliable, positive, and proactive attitude 
• A natural ability to stay calm and empathetic, even under pressure 
• A passion for animals and delivering outstanding customer service 

Previous experience working in a Veterinary Reception role or with EzyVet will be highly regarded 
  
Why Join SASH?  

• Competitive pay, including weekend and overnight penalty rates 
• Opportunities for career development and growth 
• A supportive and dedicated leadership team 
• Close to public transport  
• Excellent work-life balance with a variety of shift across a 7-day roster 
• Structured onboarding and training in a specialist hospital environment

If you are looking for a role in a rewarding industry-leading team that thrives in providing excellent care to our clients and making a difference in the lives of pets and their owners, we'd love to hear from you!  
  
Please apply with your CV and cover letter via the "apply now" link today!