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Langwarrin Health Clinic
About the role
About the role
This is a senior reception role in a medical practice, responsible for overseeing daily operations, patient service, and billing and administration functions.
Daily Operations
• Ensure reception areas are organised, clean, and operating efficiently
• Coordinate daily reception workflows, including opening and closing procedures
• Monitor appointment books and assist with GP and nurse scheduling
• Ensure adequate reception staffing and assist with roster changes when required
• Troubleshoot patient booking and administrative issues throughout the day
Patient Service
• Maintain a high standard of customer service for patients and visitors
• Assist with managing difficult patient interactions and complaints
• Ensure patient confidentiality and privacy requirements are followed
• Support reception staff with Medicare, billing, and patient account enquiries
Billing & Administration
• Assist with Medicare billing and Assignment of Benefit (AOB) processes
• Monitor outstanding accounts, WorkCover, DVA, TAC, and third-party billing
• Assist with daily banking, EFTPOS reconciliation, and balancing tills
• Ensure referrals, recalls, reminders, and correspondence are processed promptly
• Monitor incoming documents and allocate work through Best Practice/MBS Pro Document Sorter
About You
• Previous experience working in a medical practice (essential)
• Experience using Best Practice software and HotDoc (essential)
• Previous experience in a senior or supervisory reception role, or demonstrated readiness to step into one (highly regarded)
• Excellent communication and interpersonal skills
• Strong organisational skills and the ability to manage competing priorities
• A calm, professional approach to problem-solving and patient conflict
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