Portfolio Manager - Full Time - Picton, North Richmond & Blue Mountain Areas

About the Business
VDG is a nationally recognised provider of commercial cleaning, security, hygiene/washroom, hospitality services, and grounds maintenance. Renowned for our commitment to excellence, VDG combines industry expertise, innovative practices, and a focus on quality to provide reliable, efficient, and customised services. Our teams are highly trained, safety-focused, and dedicated to maintaining the highest operational standards across every site.

The Opportunity
We have an exciting opportunity for a proactive and detail-oriented Portfolio Manager to join our commercial cleaning division. This full-time role offers an attractive salary package and the chance to be part of a supportive, high-performing team culture focused on operational excellence and client satisfaction.

Key Responsibilities
As a Portfolio Manager, your role will focus on managing and supporting your team members and portfolio of client sites. Your responsibilities include:

• Completing regular site-based quality control inspections and audits across your portfolio to ensure high-quality service delivery.

• Maintaining and managing relationships with clients and on-site contacts.

• Achieving and exceeding your portfolio performance KPIs.

• Facilitating ongoing training and toolbox sessions to reinforce safety, compliance, and operational excellence.

• Ensuring any items requiring rectification are promptly addressed, with full communication and follow-up.

• Quoting and managing ad-hoc work while ensuring successful delivery of routine and ad-hoc services.

• Identifying opportunities for value-add services and additional service recharge opportunities.

• Managing timesheets and ensuring accurate payroll submissions.

• Conducting regular physical visits to all sites to inspect staff, perform random compliance spot checks, and verify staff are working safely, compliantly, and to quality standards.

• Responding promptly and following correct procedures for incident reporting, including completing incident reports.

• Acting as the first point of contact for client queries, additional requests, or requests for rectification.

Skills and Expertise
To succeed in this role, you will need:

• Minimum 3-5 years’ experience in commercial cleaning industry

• Proven track record of managing multi-site accounts and portfolios.

• Strong attention to detail and excellent time management and organisational skills.

• Highly developed verbal and written communication skills.

• Ability to manage and lead staff effectively while maintaining strong client relationships.

• Up-to-date strong understanding of cleaning procedures, WHS, Compliance, and cleaning equipment/machinery.

• Experience in digital rostering and performance management.

• Strong problem-solving skills and the ability to train staff when required.

• Flexibility in start times to achieve optimal results for clients.

• Intermediate computer and smartphone skills (Word, Excel, Outlook, Digital Rostering Systems).

• Dependable, highly organised, and self-motivated.

• Own car and current driver’s licence.

 What We Offer

• Competitive full-time salary package.

• Car allowance to support your travel between sites.

• Mobile phone and other work-related tools.

• The opportunity to work in a professional, high-performing team with a focus on career development, operational excellence, and recognition for results.