Employee Services Team Lead

In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.

About the role.

Love leading people, solving problems, and creating great employee experiences? This could be the role for you!

We're looking for an Employee Services Team Lead to lead our Employee Lifecycle Specialist team and help deliver a seamless experience for employees at every stage of their journey with McCain.

In this role, you'll balance people leadership with operational excellence, guiding a talented team, removing roadblocks, improving processes, and ensuring we're delivering exceptional service to employees and stakeholders alike. You'll be a trusted expert, a coach, and a champion for continuous improvement, helping your team grow while creating a positive and engaging workplace culture.

Based in either Ballarat or Melbourne, this is a 12-18 month fixed-term opportunity to make a real impact.

About You.

What you’ll be doing.

• Leading and coaching a team responsible for employee lifecycle administration activities.

• Managing daily workflow, workload allocation, escalations, and service delivery priorities.

• Supporting employee development through regular coaching, performance conversations, and objective setting.

• Driving team engagement, recognition, and a positive team culture.

• Monitoring HR service metrics and using data insights to identify opportunities for continuous improvement.

• Supporting data quality and integrity across HR systems and processes.

• Collaborating with internal stakeholders and centres of expertise to improve processes, standardise ways of working, and share knowledge.

• Supporting key Employee Experience Centre projects and initiatives.

What you’ll need to be successful.

• Experience working within HR operations, HR administration, or a shared services environment.

• Demonstrated ability to lead, coach, or coordinate a team.

• Strong stakeholder management, communication, and relationship-building skills.

• Experience using HR systems such as SAP, SuccessFactors, ServiceNow, or similar platforms.

• A tertiary qualification in Human Resources or a related discipline is preferred.

• Strong attention to detail and a commitment to service excellence and data accuracy.

About the team.

You'll be joining a collaborative and customer-focused Employee Services team that sits within the Employee Experience Centre. Together, the team supports employees and leaders across the full employee lifecycle, delivering efficient HR services, solving problems, and continuously improving processes. It's a fast-paced environment where teamwork, development, and delivering great employee experiences are at the heart of what we do.

About McCain.

Visit www.mccain.com/about-us/our-purpose-values to learn more about McCain and how we provide you with opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.