Powered by pgvector · cosine kNN
Blu Sky I.T.
About the role
Blue Sky IT Consulting is a Managed Service Provider (MSP) based in Coffs Harbour. We help businesses across the Mid North Coast with their IT support, cybersecurity, cloud solutions, and business technology needs.
We're looking for a motivated Level 1 Help Desk Technician who enjoys helping people, solving problems, and learning new technologies. This role is ideal for someone starting their IT career or looking to build on existing help desk experience
About the role
As a Level 1 Help Desk Technician, you'll be the first point of contact for our clients when they need assistance.
Key responsibilities
Answering support calls, emails, and tickets from clients
Troubleshooting common Microsoft 365, Windows, printer, and networking issues
Setting up new users, computers, and devices
Escalating more complex issues to senior technical staff
Maintaining accurate documentation and ticket notes
Assisting with onboarding new clients and IT projects
Providing exceptional customer service and communication
About you
Exceptional customer service skills and ability to communicate clearly with both technical and non-technical users
Strong problem-solving skills with curiosity and logical thinking
Reliability and accountability with ownership of tasks and processes
Willingness to learn and eagerness to develop skills and grow within the business
Attention to detail with thorough documentation of work
Basic knowledge of Windows 11
Familiarity with Microsoft 365
Understanding of computer hardware and peripherals
Basic networking knowledge
Current driver's licence
Your match
See how you fit
Scored against this job in seconds
Your account
Sign in to apply
Your profile and your match for this job appear right here.
By continuing you agree to our Terms and Privacy Policy.
Next step
Apply for this role
via Seek — opens their site
Applications via Seek
Your job hunt, handled
Ask about any role and get a straight answer on your fit. Then stop searching: new matches land in your WhatsApp the moment they’re listed.
Free for jobseekers
SCU AI Collaborate
🗂 We’re Hiring: Help Desk Analyst🕒 Employment Type: Full-Time💼 Level: Entry-Level to JuniorWe are seeking a reliable, customer-focused, and technically minded Help Desk Analyst to join our growing IT support team. …
Priority Networking
Priority Networking are a rapidly growing, fast-paced National IT consultancy. Established in 2011 with a target market of small to medium sized businesses. We are looking for an individual with a passion for technolo…
Comwire IT
Purpose of Position To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve tech…
RBC Business Solutions
About the role As a Level 1.5 Support Technician, you'll be responsible for managing incoming support requests, resolving Level 1 and Level 1.5 issues, and providing onsite support when required to our clients through…
IT Solutions NQ
ITSNQ is a growing managed IT services provider supporting businesses across North Queensland. We keep our clients' technology running so they can focus on their work — and we're looking for a switched-on Level 1 Supp…
LEVIT8
About Levit8 At Levit8, we're passionate about delivering exceptional IT support and customer service. We're a growing Managed Services Provider (MSP) that values teamwork, accountability, continuous learning, and bui…
