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Kaizen Global Technologies
About the role
Key Responsibilities
Operational Support & Monitoring
Perform basic platform monitoring using dashboards and toolsExecute routine health checks and validation activitiesSupport daily BAU operational activities across HDC servicesIdentify and raise alerts/issues to senior L2/L3 team membersIncident & Problem Support
Assist in incident triage, logging, and initial assessmentPerform basic troubleshooting using runbooks and SOPsEscalate incidents to CCP Specialists or Engineers when requiredTrack incidents and support updates to stakeholders
Knowledge & Process Adherence
Follow defined runbooks, SOPs, and operational procedures and contribute to knowledge base updates and documentationEnsure adherence to governance, controls, and operational standards
If interested, please share your resume to kripa@kaizenglobaltechnologies.com
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Kaizen Global Technologies
Key Responsibilities Operational Support & Monitoring Perform basic platform monitoring using dashboards and tools Execute routine health checks and validation activities Support daily BAU operational activities acros…
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