Client Engagement Officer

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

About the role and where you will be working:

You’ll be the first point of contact for new home care enquiries, supporting clients through onboarding and coordinating with other departments. Strong admin skills and experience using the My Aged Care portal are essential, as you’ll help track service demand and identify growth opportunities.

Please note this is a full time position.

We’ll also be asking you to:

• Serves as the primary point of contact for new Home Care enquiries, demonstrating exceptional customer service and comprehensive knowledge of Home Care services.

• Engages with prospective clients to assess their needs, provide information on available services, and facilitate a seamless onboarding process, supported by strong administrative skills and proficiency across multiple systems.

• Collaborates effectively with internal departments—including Client Coordination, Scheduling, and Accounts—to ensure enquiries are directed to the appropriate teams for timely and accurate follow-up.

• Contributes to organisational development by monitoring client engagement trends, identifying areas of high service demand, and providing insights to support strategic recruitment planning.

• Demonstrates competency in navigating the My Aged Care portal to efficiently manage and source appropriate client referrals.

About you:

You’re a friendly and professional communicator who thrives on delivering excellent customer service. With sound administrative experience and confidence using a range of systems, you’re skilled at managing enquiries and supporting clients through the onboarding process. You enjoy building connections and working collaboratively with different teams to ensure every client receives the right support.

Working with us:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks (full time)
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months (or evidence of application)
• A completed pre-employment health questionnairre.

• Full WA Drivers' Licence

About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au